How we deal with your enquiries

  1. Customer Access Strategy
  2. Online enquiries
  3. Telephone enquiries
  4. Face-to-face enquiries
  5. Written enquiries (You are here)

Written enquiries

  • You will receive a full reply within 10 working days or an explanation as to why a reply may take longer
  • Our reply will be helpful, informative and we will use plain language
  • We will give you a contact name and direct telephone number of the person dealing with your letter
  • If you have asked us to send you some information or an application form, we will send these out the same day by 2nd class post
  • If you have written a letter of complaint, this will be dealt with under the Corporate Complaints process

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