Key Choices property shop is on the move

Published Wednesday, 9th March 2016
Rotherham Council Offices
Riverside House

Rotherham Council’s Key Choices Service, which provides advice to customers on all housing options as well as support to prevent customers becoming homeless, is moving to Riverside House on 18 March.

The move from the Old Town Hall follows a drive to deliver a one stop approach to housing services where customers will be able to access all the same services previously provided at the Old Town Hall plus more including housing benefits services and the option to pay rent using a self-service booth.

On entering Riverside House, customers will be directed by a friendly floor walker to either a Key Choices Advisor or to a new customer self service area fully equipped with Key Choices bidding self-service kiosks. Separate interview rooms will also be available for anyone who wants to discuss their circumstances in private.

Rotherham Council’s Advisory Cabinet Member for Housing, Councillor Emma Wallis said: "The Property Shop move will mean that all housing services will be located together. This will be much more convenient for customers who will be able to access all services in a single visit. The environment is spacious and welcoming too, and staff will be on hand to help people find what they need."

To coincide with the move new Council tenants who sign up to a new home will be invited into the Library area in Riverside to view a Tenancy Agreement video which tenants and staff have been involved in producing. The video explains all the key points new tenants need to know before they move into their new home.

The new address for the service is Riverside House, Main Street, Rotherham. The telephone number remains the same, 01709 336009.