We will update this page if there is any disruption to rounds. If collections are delayed, you should leave your bin by the kerbside and we will collect as soon as possible.
Mon 18 January: Our crews have been working through the wekend to make collections that couldn't be completed on Thur 14 and Fri 15 January due to snow and ice. We expect all delayed collections to be complete by the end of Tues 19 January.
Report a missed bin collection
Please remember that we can only collect your garden waste in your brown bin if you have paid for an up to date garden waste subscription and are displaying a valid blue sticker on your bin. Bins displaying the out of date green sticker may not be collected.
Disposal of waste for households with possible coronavirus (Covid-19) infection
Protect your bin crews: do not place used tissues in your green bin. If anyone in your household has a suspected or confirmed case of coronavirus, put all used tissues and cleaning cloths in a rubbish bag. These bags should be placed into another bag, tied securely and kept separate from other waste. After 72 hours, the bag should be placed in your pink lid bin.
Further guidance on cleaning and disposal of waste for households with possible coronavirus (Covid-19) infection:
See Covid-19: cleaning of non-healthcare settings
Check your Household Waste Collection
Check the bin collection calendar
Brown Bin Garden Waste Collections
We are updating our brown bin collection dates. You can still access the PDF calendars by checking the permit sticker, which is located on your brown bin, this will confirm which schedule your collection. Follow the PDF link to your specific collection calendar.
Download Brown Bin Calendar 2020-21 Week 1A and Week 2A
Download Brown Bin Calendar 2020-21 Week 1B and Week 2B
On your bin collection day
Please make sure your bin is placed at the kerbside on collection day before 7am and not blocking the pavement.
We may not have collected your waste because the:
- Your bin lid was not shut
- You left side waste or additional bagged waste
- Your bin was not presented (bins need to be at kerbside by 7am)
- Your recycling container contained incorrect material
- The incorrect bin or container was presented for collection
Do not compact the contents of your bin as it makes it difficult for our collection vehicles to remove and it could damage your bin.