Named after the iconic Bailey Bridge, symbolising a link to Rotherham’s rich heritage and bright future, Bailey is more than just a digital assistant; it's a gateway to efficient and effective resident engagement.
Residents can interact with Bailey directly on our website. This is the first phase of our focus on enhancing user experience and accessibility.
Key Benefits of Bailey
24/7 Availability: Bailey is there for customers anytime, ensuring no query goes unanswered, regardless of the time of day.
Promoting Self-Service: Empowering residents to find quick solutions, reducing the need for direct contact for common queries.
Freeing Up Staff Resources: By handling high-volume, low-complexity queries, Bailey allows colleagues in customer services to focus on more complex, pressing issues.
Efficient Query Management: Bailey is designed to handle a large number of queries efficiently, ensuring swift and accurate responses.
How to use Bailey
Open the Bailey Chatbot by clicking the button found in the middle, and on the right hand side of your screen. The chat will then expand.
To start a chat, after reading our Privacy Policy, click ‘Continue’.
From here, you can then type in a question to ask bailey, or use the question prompts provided.
You can change how the Bailey Chatbot is displayed by using the features found on the top of the chat i.e. 'Dock' and 'Size'.
To clear your chat history and start again, simply click the 'Reset' feature at the top of the chat.
Questions to ask Bailey
To get the best out of Bailey, start questions with, “How do I…”, “I want to…” or “Can I…”. Use four words or more but don’t make them too long. Try not to personalise the question. If you don't get the answer you're looking for, try re-phrasing the question. For example:
"How do I apply for Free School Meals?"
"How do I report a pothole?"
"Where are the cycle routes in rotherham?"
"How do i bid for a council flat?"
"What are the rules for applying for a council house?"
What not to ask Bailey
Bailey continually learns and improves how to answer your questions. The range of subjects and knowledge will also increase over time. However Bailey struggles to answer your questions that are:
Questions that are open-ended or ambiguous. For example, the question "What is the meaning of life?"
Questions that are personal. For example, the question "How are you?"
Questions that are based on humor or sarcasm. For example, the question "Why did the chicken cross the road?"
