Terms and conditions

This page and any pages it links to explains Rotherham.gov.uk's terms of use. You must agree to these to use Rotherham.gov.uk.

We take care to ensure the accuracy of the information on our website, but we cannot accept responsibility for any loss, damage or inconvenience which may occur from use of the information.

The Council is not responsible for the content of websites other than its own.

Cookies

This site uses cookies in order to provide a better service and experience to customers. No personal data is stored without your consent in cookies and cookies are not used in order to provide advertising. Where services are delivered on the internet, it often involves placing small amounts of information on your device, for example, computer or mobile phone. These include small files are known as cookies. They cannot be used to identify you personally.

This site uses Google Analytics code to gather statistical and trend information so we can better understand how customers use the website. Google Analytics sets cookies to help us accurately estimate the number of visitors to the website and volumes of usage. This to ensure that the service is available when you want it and fast.

Learn more about Google Analytics

Learn more about cookies by visiting aboutcookies.org

Additional Information for Your Account

Your data

Please refer to the our privacy notice for further information about how we manage information we hold about you.

See our Privacy Notice

Access

Access to the Your Account service may sometimes be unavailable due to maintenance. It can also be affected by your Internet Service Provider, your dial-up connection and your PC. If you experience connection difficulties you are advised to retry accessing the service.

Unauthorised access to Your Account to specific account detail level contravenes the Computer Misuse Act 1990 and may incur criminal penalties as well as damages. Please proceed only if you are an authorised user.

Payments

Payments made through the Council's Internet payment service will normally be credited to your account up to two business days after they are made online. You should bear this in mind, and also check the exact amount you are paying is correct.

You are reminded that payments are due as advised on the dates shown.

Social media acceptable use policy

We use social media to keep you up to date with important information as well as latest news and events you might be interested in. We also welcome your comments and thoughts, but we understand that people can get frustrated or have differing views on many issues. With this in mind, the acceptable use policy sets out how we moderate and manage Council social media accounts to help make them a pleasant and useful community.

Social media acceptable use policy

Your responsibilities

You are responsible for keeping your user name (e-mail address) and password secret and safe to prevent unauthorised viewing of Your Account. If you suspect this has been compromised you will need to change Your Details within the service or cancel the service and re-register, please e-mail youraccount@rotherham.gov.uk for assistance if required

By registering for Your Account and linking available services (benefits, business rates, library accounts) you agree to any correspondence issued by the Council in respect of these services to be made available online and as such paper copies will not be sent out by post.

If you are a Rotherham resident, liable for Council Tax, by registering for Your Account you agree to any correspondence issued by the Council in respect of Council Tax to be made available online and as such paper copies will not be sent out by post.

Although we take steps to ensure our websites and links are virus-free, you are advised to ensure that you have adequate anti-virus protection on your computer.