For members of the public
If you are member of the public or family member, please call the Multi Agency Safeguarding Hub (MASH) 01709 336080. We really want to understand your worries.
You will have the following options:
Select option 1 - if you have an allocated social worker or early help worker
Select option 2 - if you are asking for help and support for a child and family
Select option 3 - if you are worried a child is suffering significant harm
For Professionals
If you are calling in a professional capacity, please call the Multi Agency Safeguarding Hub (MASH) 01709 336080. We really want to understand your worries.
Select option 1 - if the family have an allocated social worker or early help worker
Select option 2 - if you require help and support and have the consent of the parent/carer to discuss your concerns with MASH/early help
Select option 3 - if you are worried a child is suffering significant harm
If you are calling outside of office hours, and it is an emergency requiring an urgent response, your call will be directed to a social worker who will be able to assist. If your concerns do not require an urgent response, please call the mash the next working day. For situations where work patterns do not allow, such as night and weekend shifts, complete the request for help and support online. Please note the form is only to be used for this purpose.
