Rotherham Council is committed to being open and accountable. We listen to tenants, residents and communities and put them at the heart of our services.
Your feedback matters. Complaints and how we respond to them are important indicators of how well we are performing. If we cannot fix a problem straight away, you can use our formal complaints process to find a resolution.
Complaints help us improve. We use the information from complaints to:
- analyse trends
- learn from issues raised
- improve services and customer care
- update policies and procedures where needed
2024-25 Housing Landlord Complaints Annual Report
This report covers formal complaints from tenants between 1 April 2024 and 31 March 2025. It highlights key themes and trends and shows how Housing Services performed against required standards. It also explains what we have learned from complaints.
2024-25 Compliments and Complaints Annual Report
The purpose of this report is to outline the complaints and compliments that the Council received between the 1st April 2024 and the 31st March 2025, highlighting key themes and trends. The report also explains how the Council has performed against the required standards and includes case studies demonstrating how services have learnt from complaints received. This is arguably the most important aspect of the complaints’ process.
Key Facts
- Total complaints: 367
- Previous year: 511
- Change: down by 144 complaints (28%)
We maintained a high level of performance and improved the quality of service through learning from complaints. One example is our new Tenants’ Learning from Complaints panel, which gives tenants the chance to discuss how we have acted on complaint outcomes.
