Complaints Annual Reports

The purpose of these reports is to outline the complaints and compliments that the Council receives, highlighting key themes and longer term trends.

2019-20 Annual Report

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2018-19 Annual Report

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2017-18 Annual Report

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2016-17 Annual Report

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2015-16 Annual Report

The report gives information about complaints made to the Council from 1 April 2015 to 31 March 2016.

As well as formal complaints, the report also gives information on:

  • compliments received
  • councillors’ surgery enquiries
  • MPs correspondence received by the Council

See the Council meeting with the 2015-16 annual report

2014-15 Annual Report

The report gives information about complaints made to the Council from 1 April 2014 to 31 March 2015.

The total number of complaints received by the Council in this period was 693. This is a small increase (3 percent) on the 672 complaints received in the previous year.

As well as formal complaints, the report also gives information on:

  • compliments received
  • councillors' surgery enquiries
  • MPs correspondence received by the Council

See the Council meeting with the 2014-15 annual report

2013-14 Annual Report

From 1 April 2013 to 31 March 2014, the Council received 672 complaints. This was a small reduction (0.05 percent) on the previous year.

The report also details improvements in how complaints were handled across the Council.

See the Council meeting with the 2013-14 annual report