January 2022
Rent Collection
This Month we have collected 98.87% of Rent owed (excluding arrears brought forward). This is just below the 99.88% target.
Repairs Satisfaction
96.19% of Tenants were happy with the repair works. This is well exceeding our target of 81%.
Homelessness
Currently there are 95 Households in Temporary Accommodation.
Re-Let Times
We let empty houses in an average of 60.36 days. This is outside the Target of 21 days.
Time Taken to Complete Repairs
100% Responsive Repairs were completed within timescale.
Gas Safety
99.99% of our properties are gas safety compliant. This is slightly below our target of 100%.
Right First Time
93.83% of our Tenants were satisfied the work was completed right first time. This is above the Target of 87%.
Complaints
We have answered 92% complaints on time. We achieved above our target of 85%.
Complaints dealt with
- 49 at Stage 1
- 3 at Stage 2