Electrical emergency procedures
If you experience an electrical emergency, follow these steps:
- Power Cut: If only your home is affected, check your consumer unit for any tripped circuit breakers. If you can’t locate the issue, report the fault to us so we can send an electrician to investigate
- If it’s a full power cut, call 105, this free call will put you in touch with your local Electricity Distribution Network Operator (DNO). Or you can visit www.northernpowergrid.com to report or track updates.
- What to do during a power cut: Switch off or unplug any sensitive and expensive electrical appliances, leave a light on to know when power is restored. For more information, please visit National Grid - What to do
