The user guides and demonstration videos provide help and information for residents to navigate services which are available on Housing Online. These guides and videos are designed to assist users with tasks related to managing their housing accounts and services.
Register for or access Housing Online
Here's a summary of what's available:
Available User Guides
- ReHousing and Allocations – Instructions on applying for housing and understanding the allocation process.
- Upload a Document – How to upload required documents to your housing account.
- Update Contact Details – Steps to update your personal contact information.
- Registering and Logging In – A guide to creating and accessing your online housing account.
- My Accounts – Managing your housing account details and preferences.
- My Repairs – Reporting and tracking repairs for your council property.
- Get In Touch – How to contact the housing services team for support.
View the Housing Services User Guides
Available Demonstration Videos
- Get in Touch - Learn how to contact the housing team through Housing Online.
- Update Your Contact Details - How to update your phone number and email address in your account.
- Update your Personal Details – Review and update your personal information.
- Create an Account (Current or Former Tenant, or Existing Housing Application) - How to register if you already have a relationship with Housing Services.
- Create an Account (New Customer Joining the Housing Register) - How to create an account if you are applying for Housing for the first time.
- Using my Account - An overview of managing your Rent Account and any other associated accounts to your person.
- Using my Repairs - How to report a repair and track progress online.
- Accessibility and Language Toolbar - Learn how to change language, text size and accessibility settings.
