We are committed to providing help, advice and support to all those who are struggling financially.
If you have a money related concern (particularly if you have had a reduction in hours, been put on statutory sick pay or been made redundant) it is important that you contact us urgently either by email: firstname.lastname@example.org or by telephone on 01709 336009.
If you need to make a Universal Credit Claim please see the ‘how to’ videos:
How to make a claim for Universal Credit and then subsequently manage it
Universal Credit – how it works
What benefits might I be able to claim?
We appreciate that many of you pay rent in cash but due to social distancing / self-isolation restrictions you now need to use one of these alternative payment methods:
- Online payment
- 24/7 automated card payment line 0300 456 2723
- Standing order using our bank details (Bank: Natwest, Sort code: 601802, Account number: 14733080)
Please remember you will need your tenancy reference number for any of these methods.
Leaseholders will receive a separate letter about service charges and support available.