Keeping Tenants Safe: Gas Safety

What to do if you smell or suspect a gas leak

If you smell gas or suspect Carbon monoxide, in the first instance you must call the National Gas Emergency Service (Cadent).

Cadent will attend within one hour to ensure your safety. Please follow the advice below if you believe you can smell or suspect gas or fumes.

Open your windows and doors to let air in, make sure all gas appliances are turned off and turn off the gas at the mains if possible.
Do not turn any lights on or off and avoid using any other electrical switches or appliances as this could trigger an explosion.
Do not smoke, light a match or any other naked flame.
Do not try and investigate a problem or attempt to fix a leak or faulty appliance.

Once Cadent have attended to the problem and made the situation safe please call us on 01709 336009 to complete the repair if needed.

If your heating is not working properly, please check:

You have credit if you have a prepayment meter and that it’s turned on.
Your gas supply is turned on indicated by the on position at the emergency control valve located at your gas meter.
The boiler fuse spur is turned on and your display or lights are illuminated.
The programmer or timer is set to ‘constant’ or ‘on’,
The boiler pressure gauge, reads more than one bar
The room thermostat is working and operable.
Are there any fault codes displayed on a digital thermostat?

If your appliance is still not working after you have completed these checks please report this through Housing Online or contact us on 01709 336009.

These checks are free in Council houses. It is important to let the engineers into your home when they are scheduled.

Our staff and contractors will always carry identification. Please ask to see their ID before allowing them into your property.