Rotherham Garden Waste Service: terms and conditions

When you sign up to the Rotherham Council Garden Waste Collection Service, you will be accepting the following terms and conditions:

General terms

You agree to pay Rotherham Council to collect your garden waste that is placed in your brown garden waste bin(s). The service charge will be as specified at www.rotherham.gov.uk/bins.

The collection period will run for the dates shown upon sign up/renewal or if you are on Direct Debit you will be notified separately.

Bins are the property of Rotherham Council. You are paying for the emptying of the bin and for the hire of the bins from Rotherham Council.

You acknowledge that the garden waste collection service is provided in line with the anticipated collection dates published on your calendar. The collection period runs for 12 months, however collections dates may be subject to change.

You understand there are no reductions for subscribing to the service part way through the year.

You accept that you will not be entitled to a refund if you move out of the Rotherham area or no longer require the service for any reason part way through the subscription period.

You are aware that if you move to another address within Rotherham you can transfer your garden waste collections to your new address free of charge. Complete our online form at www.rotherham.gov.uk/bins to transfer your subscription and we will arrange for your garden waste collection service to be transferred. You are responsible for taking your bin to your new address.

If full payment is not received for the service in one payment or as two instalments paid within 45 days of each other, or if any payment is rejected your collections will cease immediately and the bin(s) delivered to your property will be retrieved. 

Where you have chosen to pay by annual Direct Debit, your service contract will automatically be renewed for a further 12 month period unless you have terminated the contract 1 month prior to the payment being taken by notifying Rotherham Council.

Prior to each future expiry date, we will notify you of the subscription charge payable for the following 12-month term, and where the Service contract is automatically renewed Rotherham Council will be entitled to receive such subscription charge through the Direct Debit arrangement. Your Direct Debit will be taken on or around 1st February annually.

If you have not set up a Direct Debit for your garden waste subscription, Rotherham Council will advertise when the subscription period is open. You will not receive any collections until you have re-subscribed and made a payment.

Rotherham Council will arrange collection of your brown bin if you do not wish to renew the service.

If you agree for Rotherham Council to keep your contact data, we will contact you to remind you your renewal is due. This data will not be used for any purpose other than your garden waste collection service. It is your responsibility to inform Rotherham Council if your contact information has changed.

Where you have purchased this service online or via the phone, you have a 14 day cooling off period to change your mind. To request a cancellation, you will need to call Rotherham Council and will be entitled to a refund of the amount paid minus costs incurred for services received.

All terms and conditions may be subject to change.

Collections

Your brown garden waste bin(s) will be emptied on your pre notified collection day, unless there are other factors outside the Council's control (for example, inclement weather, national emergencies, pandemics).

In such circumstances, we will endeavour to return to empty your bin as soon as possible. There will be no refunds if we are not able to empty the bins for these reasons.

You will receive your instruction pack, including collection schedule and annual proof of subscription (sticker), within 10 working days from sign-up / renewal to the service, or at least 10 working days before your annual subscription commences if you have signed up or renewed more than 10 working days before the annual subscription commences.

Please attach the proof of subscription to your brown bin as instructed; ensuring the sticker is visible to the crews on your collection day. Crews will only be able to collect bins with a valid sticker; therefore, it may take up to 10 working days from sign up / renewal before the service can begin.

Only display the current year brown bin proof of subscription, remove any old ones.

Bins that are not displaying a valid proof of subscription will not be emptied. If your proof of subscription becomes detached or lost, complete our online form to request a replacement at www.rotherham.gov.uk/bins

Your garden waste bin(s) should be presented with the lid closed at the edge of your property and the public highway by 7am on the day of collection and returned back to your property as soon as possible after emptying. We recommend storing brown bins securely, as the permits are valuable.

Missed collections

If we are unable to empty your bin because it wasn’t presented, it contained the wrong waste, it was too heavy or the waste was compacted or frozen; we will not carry out a return collection and your bin will be not be emptied until the next scheduled date. There will be no refunds if we are not able to empty the bins for this reason. Your bin will also be tagged explaining why it hasn’t been emptied.

If your bin was out on time, was not compacted or frozen and contained only garden waste but was not emptied by our team; please contact us by the end of the next working day online at www.rotherham.gov.uk. This will then be recorded as a missed collection and a crew should return within 3 working days. Please make sure your bin is left accessible. Missed bins must be reported by the end of the next working day because it allows the vehicle we use for missed collections to work in a confined zone, rather than having to collect from properties across the borough. This improves our efficiency and helps keep the cost of the service down.

If collections are suspended because of factors that are outside the Council’s control we will do our best to return as soon as possible. If we cannot return to empty your bin, we will collect it on the next scheduled collection. We will not offer any refunds for missed collections.

If the crew report that a garden waste bin has the wrong items in it, we will not return before the next scheduled collection. Please remove the wrong items so the bin can be emptied the next time it is due. Check what you should put in each bin at www.rotherham.gov.uk/bins

We are not able to take any extra/side garden waste or empty bins that are overloaded or too heavy. If the crew report a bin as heavy/overloaded/has a raised lid, we will not return until the next scheduled collection. Please ensure the extra waste is removed from the bin so it can be emptied the next time. If you regularly have extra garden waste, please consider signing up for an additional garden waste bin.

Accepted material and contamination

Brown garden waste bins should only be used for grass cuttings, hedge clippings, weeds, plants and prunings (thin branches chopped up so the lid closes) and leaves and these should be placed loose in the bin (please do not use any bags/sacks).

Soil, turf, rocks, stones, sawdust, pet waste, food etc should not be placed in the brown garden waste bin(s). If these items are found to be in the brown garden waste bins, the crews will not empty them.

If bin(s) are reported contaminated, the contamination will need to be removed in order for the bin(s) to be emptied on the next scheduled day.

Compensation for 6 week period of service suspension due to COVID-19 (30th March to 10th May 2020 inclusive)

Reason for compensation being offered

Due to the impact of COVID-19 on staffing levels, the Garden Waste service was suspended for a period of 6 weeks from 30th March 2020 to 10th May 2020.

In view of these unprecedented circumstances and suspension of service, the Council felt it would be appropriate to provide some compensation.

Compensation offer

Customers who subscribed to and paid for the 2020/21 garden waste collection service will be entitled to either:

  • a fixed discount of £5 per household against the total cost of re-subscribing to the garden waste collection service 2021/22. This discount will be automatically applied against the cost of the subscription during the renewal process.  For customers who pay by annual Direct Debit, the discount will also be automatically applied prior to the Direct Debit being presented for payment on 1st February 2021
  • a fixed refund of £5 per household for those customers who do not want to renew their subscription

Refund process

  • The ability to request a refund will be made available from 1st March 2021 until 31st October 2021 for those not renewing the service
  • The refund will need to be requested by the original payee, who will also need to provide bank details
  • Choosing to request a refund is considered to be a cancellation of the garden waste collection service. The Council will need to collect the brown bin(s) from the customers address before a refund is approved
  • Should the customer later decide to re-subscribe to the garden waste collection service, they will need to apply as a new customer, and will not be eligible for the £5 compensatory discount

Data protection

When you sign up to the garden waste service, you will be asked to provide your name, address and telephone number. Your data will be stored securely in line with the General Data Protection Regulation (GDPR). If you have agreed, we will use your data to notify you about renewing your garden waste collections at the end of each year. We may also use your contact details to let you know about service issues, such as snowy weather delays, or when we need to provide Council-related service updates. If you wish to remove your contact details from our database, please use our online form to contact us.

Privacy notice

Rotherham Council is committed to protecting your privacy when you use our services and will always strive to ensure that we handle personal data fairly and lawfully, and with justification.

Our privacy notice explains how we use information about you and how we protect your privacy.

See our privacy notice

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