The repairs and maintenance policy explains how Rotherham Council manages repairs and maintenance for council-owned homes and buildings. It ensures services are fair, timely, and meet legal standards.
Who It’s For
- Council tenants
- Leaseholders
- Residents in new-build council homes
- People needing adaptations for disabilities
Key Points
- Respect and Fairness: All tenants will be treated with dignity and respect.
- Reporting Repairs: Tenants can report repairs online or by phone. The Council aims to fix issues the first time.
- Appointments: Flexible appointment slots are available, including evenings and weekends.
- Repair Timescales: Urgent repairs are prioritized. Routine repairs are completed within 28 days.
- Responsibilities: The Council handles most structural and safety-related repairs. Tenants are responsible for minor repairs and upkeep.
- Special Repairs: Includes lifts, communal aerials, and heating systems.
- Damp and Mould: The Council takes damp and mould seriously and will act quickly to resolve issues.
- Adaptations: Support is available for tenants needing home adaptations due to disability.
- Tenant Involvement: Tenants can give feedback and help shape future services.
- Complaints: Clear processes are in place for raising concerns.
Accessibility Commitment
The policy supports equality, diversity, and inclusion. It follows legal standards and aims to be accessible to all residents.
