Rotherham Council is committed to delivering a high-quality, efficient, and accessible repairs and maintenance service for all tenants and leaseholders. Our goal is to ensure that council-owned home and buildings are decent, safe, well-maintained, and meets the needs of our residents.
This policy outlines how we deliver responsive repairs, maintain our housing stock, and meet our legal and regulatory responsibilities.
What this Policy Covers
- Treating tenants with dignity and respect
- Using repair data to inform future investment
- Tenants’ involvement and feedback opportunities
- Delivering Responsive Repairs and Maintenance, including:
- Reporting Repairs online or by phone
- Responsibilities of the Council and tenants
- Repairs categories and timescales
- Right First Time - our aim to complete repairs on the first visit
Additional Information
This policy also includes guidance on the following sections.
- damp, mould and condensation
- aids and adaptation
- tenant alterations
- disrepair and compensations
- decoration allowance
- gas Safety
- water Safety (Legionella)
- fire Safety
- asbestos Safety
- electrical Safety
Accessibility Commitment
We are committed to equality, diversity, and inclusion. The policy complies with legal standards and aims to be accessible to all tenants and leaseholders. We ensure that all residents, regardless of their background or circumstances, are treated with fairness, dignity, and respect.
