Voluntary and Community Sector - invitations to bid

Dementia Cafes and Carer Support Worker Service


The Council is seeking to appoint a lead organisation from among voluntary sector providers in Rotherham to provide a co-designed Dementia Café and Dementia Support Worker Service in Rotherham, commencing 1st April 2022.

By offering:

  • Individual support to unpaid carers caring for people with all levels of dementia
  • Group support to carers and individuals experiencing low to moderate levels of dementia.

The service will be expected to improve the quality of life; and promote independence for carers and people experiencing dementia, with a primary objective of the reduction in the requirement for more formal social care or health intervention

The co-design will lead to a two year service level agreement to provide the Service.

A budget of £75,600 per annum is allocated.

1.Requirements of the Successful Partner

It is expected that the successful partner will be an established and experienced VCS provider, with a substantial understanding of the needs and challenges facing people with dementia.  They will have the ability to successfully provide the required service alongside their usual business and enhance the offer, over and above what is described and funded here, with additional resources and expertise.

2.The Service Overview

Provision of a Carers Support Worker Service to deliver no less than 70 hours per week of support, including attendance at the Dementia Cafés, to unpaid carers of people who have a formal diagnosis of dementia and are living at home in Rotherham (not in residential care).  Management resources must be provided in addition to the 70 hours.

The 1:1 Carers Support Worker activity target is to be set at 90 Hours per month

The service is intended to give carers short term intense support at significant acute periods.  The length of involvement with carers will be tailored to need with an indicative period of around 6 weeks intervention being considered reasonable.

Carers will be referred onto alternative forms of support including Dementia Cafes following the 1:1 short term intense support and given the opportunity access further support from the Carers Support Workers Service , if needed, during the period the carer sustains their role. 

The Service will be required to be available for 8 hours per weekday.  An out of hours contact number where messages can be left should also be in place.

The Carers Support Workers must be suitably qualified to provide the service.

Support is to be provided in the home, on the telephone and/or at any mutually agreed venue within Rotherham.

Provision of a Dementia Café Service to deliver a facilitated social event or group meeting place for people with dementia and their unpaid carers, offering the opportunity to spend time being part of a group in a safe, supported environment. 

Attendees will receive peer support and engage with professionals offering expert information, advice and practical tips for living with and/or caring for someone with dementia.

Cafes are expected to be provided as 3 hour sessions at a minimum of 4 different locations per month dispersed across the Rotherham Borough. Whilst there is no limitation on the number of Cafes that can be developed, the location of the Dementia Cafes must be determined by local need.

It is expected that there will be a maximum capacity of 50 attendees at each Cafe venue.  Attendees include carers and people with dementia and their family or friends who support them to attend the Cafes.

A café facilitator (a paid member of the Organisation’s staff) will ensure that the café operates within health and safety regulations and be appropriately trained in person-centred care, facilitation skills and equality and diversity. They must also have an in-depth knowledge of dementia and have a working knowledge of Rotherham Safeguarding Adults Policy and Procedure.

Volunteers are expected to be utilised to support the running of the café service and supervised by the Café Facilitator.

Volunteers will not:

  • Provide ongoing support or outreach services
  • Provide advice or advocacy
  • Provide personal care
  • Take formal responsibility for individuals who attend the café whether they are people with dementia or carers.

Public liability insurance must be in place that covers users, the café and building. The venues must be risk assessed for suitability of evening events in terms of location and safety.

The successful partner organisation must also 

  • Provide all staff and volunteers with clear policies, procedure and training on Safeguarding Adults and co-operate with the Council in all aspects of Safeguarding Adults under the South Yorkshire Safeguarding Adults Procedures in line with Section 42 of the Care Act 2014 and additionally  Children, under the Rotherham Safeguarding Children’s Board Manual and in line with Section 11 Standards of the Children Act 2004.
  • Demonstrate an understanding of and compliance with the Equality Act and the ability to collect relevant data to inform an Equality Analysis.
  • Undertake robust and safe recruitment processes for staff and volunteers which includes the obtaining and refreshing of checks through a Disclosure and Barring Service where necessary.

3.Overall Aim of the Service

People with dementia are able to remain in their own home achieving and maintaining their potential in relation to physical, intellectual, emotional and social capacity for as long as possible and their unpaid carers will be kept safe and supported to make positive choices about their mental and physical health and wellbeing; have access to information about services; support to access a range of flexible services that are appropriate to their needs.

4.Outcomes and Objectives

People with dementia and their Carers;

  • Maximise their opportunities to live as independent a life as possible. 

  • Utilise all available universal community resources including commercial, public and voluntary sector services avoiding loneliness, isolation and exclusion.
  • Avoid inappropriate caring roles.
  • Have equal influence on decisions that shape their life and have interventions at the right time should they need more support.
  • Are supported to enjoy good physical and mental health as far as possible and to manage the condition of dementia either with support or independently and have access to physical activities, healthy diet and community health facilities.
  • Are treated with dignity, fairness, equality, are not put at risk of harm.
  • Are supported to assert their rights, have their legal and civil rights upheld and have equal access to the service.
  • Feel supported to tackle stigma associated with people experiencing dementia, so they do not experience discrimination and harassment in their living environments and neighbourhood. 

5. Monitoring and Evaluation

The resulting service level agreement will set out the obligations of the two parties including the way in which the grant will be used and how monitoring and evaluation will take place.  If money is not spent as agreed to fulfil the service requirements then the Council will recover any monies in accordance with the agreement.

6.How to apply

Interested organisations should submit a statement (word limit 3500) that details the following:

  • Organisation Name, Name and position of person submitting the application and their contact email and phone number.

  • How the organisation meets the requirements at Section 1, including what additional value they would add to the service provision
  • Their understanding of the needs of people with dementia and their carer(s) living in Rotherham and how they will meet the aims and objectives set out above.
  • The methodology for how the organisation will engage with the other third sector providers, carers of people with dementia and other stakeholders in the co-design and delivery of the service.
  • Their experience in meeting the requirements of the Equality Act
  • Demonstration and commitment of management capacity to lead both the co-design and co-delivery, including receipt and management of the grant and grant compliance matters

Statements should be sent by e-mail addressing the criteria set out above and be sent to joanne.bell@rotherham.gov.uk

Applications will be assessed by a panel of at least three Officers from the Adult Care, Housing and Public Health Directorate

The closing date for applications is 11.59pm on 24th October 2021. The panel will evaluate applications in w/c 25th October 2021 and applicants will be notified of the panel’s decision by 6th November 2021 or sooner.

The co-design is expected to be completed by 31st January 2022.

The co-design process is that set out in the Rotherham Compact. This is available from the Voluntary Action Rotherham website and sets out the relationship between the Council and VCS in Rotherham.

Any questions should be directed to commissioningenquiries@rotherham.gov.uk