Other organisations
National organisations
The Silver Line
An organisation that offers a telephone befriending service to older people. It will be open over the Christmas period to give a lonely older person someone to talk to. Visit www.thesilverline.org.uk / or call Silver Line on 0800 470 80 90 free 24 hours a day, seven days a week
British Red Cross
Friendly and experienced volunteers on the British Red Cross support line are here to help you cope with feelings of loneliness, mild depression, isolation, and grief after bereavement. Call our free confidential support line on 0808 196 3651 for advice on loneliness support. The British Red Cross support line provides support in more than 200 languages - https://www.redcross.org.uk/get-help/get-help-with-loneliness
Samaritans
Offers a safe place to talk at any time - call 116 123 free from any phone, 24 hours a day seven days a week, 365 days per year. Or email jo@samaritans.org (Response time for e-mails is 24 hours)
CALM
The campaign against living miserably: Call 0800 585858. Visit www.thecalmzone.net
PAPYRUS
This organisation is for young people, or for someone worried about a young person. For confidential advice contact HOPELINK, 9-12 midnight every day of the year. Call 0800 0684141. Visit www.papyrus-uk.org
Childline
Call for free on 0800 1111
Our counsellors are here to listen and support you with anything you’d like to talk about. You can call us for free or speak online using the 1-2-1 chats. If you’re deaf, you can also use BSL via an interpreter.
Calling us is free from most landlines and mobiles in the UK, and your calls won’t show up on your phone bill. You can still call us, even if you don’t have credit.
National Domestic Abuse Helpline
Freephone, 24-hours 0808 2000 247.
Local information and support
Rotherham Crisis
24 hours a day, seven days a week. If you or someone you know is experiencing a mental health crisis, feeling suicidal or in need of urgent support to keep you or a loved one safe, then please phone crisis support for free on the numbers below:
- Crisis line: 0800 804 8999
- Phone: 111 and select the mental health option
You can call for yourself, or someone else. NHS111 is for all ages, including children and young people and those with neurodevelopmental needs.
If you’re deaf or have hearing loss, please use the following link to be connected to local crisis service: NHS 111, sign video.
South Yorkshire - EYUP
Text the word ‘EYUP’ to 85258 24/7 for free.
Anyone in the area experiencing anxiety, stress, loneliness, depression, self-harm, suicidal thoughts, or other mental health challenges can use the service by texting the word ‘EYUP’ to 85258 at any time of day or night. The Shout service is free, anonymous, and does not appear on phone bills. Users do not need to register, download an app, or use mobile data.
RotherHive
The website is a go-to place for information on a variety of mental health related issues. RotherHive provides a range of verified practical mental health and wellbeing information, support and advice for adults in Rotherham. Visit www.rotherhive.co.uk. (Please note - RotherHive is not a live response website).
Wellness Hive
Website www.rotherhive.co.uk/wellness-hive. This provides a wide range of interactive resources.
IESO
Sessions (ieso Online Therapy | Rotherham (iesohealth.com))take place online, writing to one another via computer, smartphone or tablet, this means they can happen whenever it suits you and wherever you feel most comfortable. At the same time, giving you access to the help you need as quickly as possible. Using text-based cognitive behavioural therapy (CBT), we’ll work with you to spot how some of your thoughts affect your behaviours and feelings, and teach you ways in which you can improve your quality of life day-to-day, in as few as 4-12 sessions.
Rotherham NHS Talking Therapies
Struggling with low mood? Feeling tearful? Worrying more often than not? Experiencing panic or low self-esteem? NHS Rotherham Talking Therapies can help. Offering one to one talking therapies or group sessions, the service can support you to improve your mental health and wellbeing.
Appointments are available face to face, over the phone, via video call or through app-based text messaging. You can sign up for support or call Rotherham Talking Therapies on 03000 215 108. You can also ask your GP to refer you.
Visit the NHS wevsite for more information about talking therapies.
Open as usual, other than bank holidays (Christmas Day, Boxing Day and New Years Day) where we will close.
Kooth
Kooth (www.kooth.com ) is a British Association for Counselling and Psychotherapy accredited service, providing a free, safe and non-judgemental place for young people to connect with others and know they are not alone. They have instant access to self-help materials, live moderated discussion forums and tools such as online journals and goal trackers.
Young people can also contribute written pieces of work reflecting their own experiences, as well as accessing drop-in or booked sessions with professional counsellors from 12pm to 10pm weekdays and 6pm to 10pm at weekends.
Kooth is available to young people in Rotherham, Barnsley and Doncaster across the ages of 11 to 25 years and young people across Sheffield aged 11 to 18. We're still here for young people and adults over the Christmas holidays.
Kooth offer slightly reduced chat hours around the Christmas and New Year period, but our team is still available to support individuals every day. The rest of our therapeutic support, self-help tools and peer to peer resources remain available 24/7, 265 days a year via www.kooth.com (11 to 25).
Qwell
Qwell (www.qwell.io ) is now available for anyone aged 18+ in Rotherham. The service runs alongside our well-established children and young people’s service Kooth.com and similarly is a platform that can be accessed from any internet device 365 days, 24/7.
As a safe and anonymous mental health and wellbeing online service, users can access Qwell.io free with no waiting lists, no referrals and no thresholds. It is accredited by the British Association for Counselling and Psychotherapy (BACP and delivered by Kooth Digital Health.
Qwell offer slightly reduced chat support around the Christmas and New Year period, but their team is still available to support individuals every day. The rest of their therapeutic support, self-help tools and peer to peer resources remain available 24/7, 365 days a year.
Listening services: Open daily, except bank holidays
Amparo
This service offers practical and emotional support to children, young people and adults people bereaved, affected, and exposed to suicide. Phone on 0330 088 9255 and leave a message and a member of the team will call you back.
Amparo helpline is available on 0330 088 9255 is open Monday to Friday 9am to 5pm except for bank holidays, including Thursday 25 December, Friday 26 December, and Thursday 1 January 2026.
Amparo offers emotional and practical help. Please remember we are not a crisis service
Andy’s Man Club
Andy’s Man Club is a men’s suicide prevention charity, offering free to attend peer-to-peer support groups across the United Kingdom and online.
The groups are free to attend, and no booking is required. They are completely confidential and a place that is free of any judgement. You can simply turn up and talk as much or as little as you desire with no pressure.
Our sessions run every Monday excluding UK Bank Holidays. We advise attendees to get to the session at 6:45pm to ensure they have time to settle in and grab free refreshments.
Visit https://andysmanclub.co.uk/groups/ to find your nearest group.
