Technical Information about this website's accessibility
Rotherham Metropolitan Borough Council is committed to making its website accessible, in accordance with the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018.
This website is partially compliant with the Web Content Accessibility Guidelines version 2.1 AA standard, due to the non-compliances and exemptions listed below.
The content listed below is non-accessible for the following reasons.
Non-compliance with the accessibility regulations
Some images do not have a text alternative, so people using a screen reader cannot access the information. This fails WCAG 2.1 success criterion 1.1.1 (non-text content).
We plan to add text alternatives for all images by September 2020. When we publish new content we’ll make sure our use of images meets accessibility standards.
Navigation and accessing information
There’s no way to skip the repeated content in the page header (for example, a ‘skip to main content’ option).
It’s not always possible to change the device orientation from horizontal to vertical without making it more difficult to view the content.
It’s not possible for users to change text size without some of the content overlapping.
Interactive tools and transactions
Some of our interactive forms are difficult to navigate using a keyboard. For example, because some form fields don’t identify their purpose programmatically.
Our forms are built and hosted through third party software.
We’ve raised this issue with our third party software provider. They are currently investigating this issue.
Content that’s not within the scope of the accessibility regulations
PDFs and other documents
Some of our PDFs and Word documents are essential to providing our services. For example, we have PDFs with information on how users can access our services, and forms published as Word documents. By September 2020, we plan to either fix these or replace them with accessible HTML pages.
The accessibility regulations do not require us to fix PDFs or other documents published before 23 September 2018 if they’re not essential to providing our services. For example, we do not plan to fix example poster for smokefree schools.
Any new PDFs or Word documents we publish will meet accessibility standards.
We do not plan to add captions to live video streams because live video is exempt from meeting the accessibility regulations.
Hotmail email accounts
Some users who have a Your Account with a Hotmail email address have not received some emails sent on behalf of Rotherham Metropolitan Borough Council.
We have raised this issue with our website developer Jadu, who are currently investigating this issue. We will resolve the issue as quickly as possible.
In the meantime, we would recommend that Hotmail customers experiencing this issue should:
- add [email protected] to their safe sender list.
- (If this doesn't work) change their Your Account email to an alternative email provider. For example, Yahoo or Gmail.