Test and Trace Support Payment

We don’t want anyone to feel as though they can't self isolate because they are worried about money. There are two financial support packages available to anyone who is unable to earn their usual level of income because they need to self isolate. You may be able to apply if you are facing financial hardship or on a low income.

How to apply

Apply for a Test and Trace Support Payment

If you are unable to apply online, you can contact us at 01709 807319.

Please note from the 16th August 2021, anyone fully vaccinated (double jabbed) will not have to isolate as a result of a contact, therefore, will be ineligible for a Test and Trace Support Payment.
However, anyone fully vaccinated with a positive Covid-19 test, will remain eligible.
Anyone under 18, who is identified as a contact will also be exempt from the scheme

To apply you will need to have to hand:

  • a notification from NHS Test and Trace asking you to self-isolate (this will include a Unique ID number);
  • a bank statement; and
  • proof of employment, or, if you are self-employed, evidence of self-assessment returns, trading income and proof that their business delivers services which cannot be undertaken without social contact

Please only make one claim for each unique ID number from Test and Trace. 

Once your claim has been successfully completed you will receive a reference number e.g. TAT001234. Please ensure you make a note of the number and use it in any further correspondence

Please keep in mind that to be awarded the payment you must meet the criteria outlined below.

Government Test and Trace Support Payment

The Council will be administering the Government scheme in-line with Government guidance.

The Government’s Test and Trace Support Payment offers a lump sum payment of £500 to help people on low incomes who are unable to work while they are self-isolating because they have tested positive for coronavirus or been told to self-isolate by the NHS Test and Trace service.

From 25 January to support and encourage self-isolation where required, the Council is introducing a local self-isolation support payment scheme – further details can be found below.

Eligibility (All Must Apply)

To be eligible for the Test and Trace Support Payment, you must:

  • have either:
    • been asked to self-isolate by NHS Test and Trace either because you have tested positive for coronavirus or have been told to self-isolate by the NHS Test and Trace service;
    • or been told to self-isolate by the NHS Test and Trace app. You will be able to convert the app notification into a Track and Trace ID. Watch how to do this on YouTube
  • have signed up and completed the Test and Trace journey as receiving the initial notification to isolate or providing a notification from the NHS app whilst in isolation is not sufficient to meet the criteria for a support payment;
  • be employed or self-employed;
  • be unable to work from home and will lose income as a result; and
  • be in receipt of at least one of the following benefits Universal Credit, Working Tax Credit, income-based Employment and Support Allowance, income-based Jobseeker’s Allowance, Income Support, Housing Benefit and/or Pension Credit

Who is Not Eligible

You will not be eligible for the scheme if you:

From the 16th August 2021, anyone fully vaccinated (double jabbed) will not have to isolate as a result of a contact, therefore, will be ineligible for a Test and Trace Support Payment. However, anyone fully vaccinated with a positive Covid-19 test, will remain eligible.
From 16th August anyone under 18, who is identified as a contact will also be exempt from the scheme

  • are quarantining after travelling abroad (unless you test positive during the 14-day quarantine period and are advised to self-isolate by NHS Test and Trace)
  • continue to receive full wages while you self-isolate
  • can work from home during a period of self-isolation
  • are no longer required to self-isolate i.e. your period of self-isolation ended before the Self-Isolation Payment Scheme launched (28 September 2020)
  • have not received a notification from NHS Test and Trace telling you to self-isolate
  • have to stay at home to look after a child who has to self-isolate

Payment

The payment will be made in a single payment of £500. It will be subject to income tax but not national insurance.

The payment can be claimed for each time you are required to self-isolate, as long as the time frames for self-isolations do not overlap

The payment will only be made once a valid application has been made to the Council, the application process is currently being developed and will be added to this page shortly.

Timeframes

The scheme will come into effect from the 28 September 2020, with Local Authorities expected to have the application process up and running by 12 October 2020. Individuals who are eligible from 28 September 2020 will be able to make a backdated claim.

A claim can be made up to 42 days after the first day of the period of isolation – for example, if your period of isolation starts on the 1 March you have until the 11 April to make a claim.

The scheme will be open until 31 March 2022.

Discretionary payment

Under the terms of governments Test and Trace Self Isolation Support Payments scheme, the Council can make a £500 discretionary payment to individuals who meet all the criteria below:

  • have been told to stay at home and self-isolate by NHS Test and Trace, either because they have tested positive for coronavirus or have recently been in close contact with someone who has tested positive;
  • are employed or self-employed; and
  • are unable to work from home and will lose income as a result
  • are on low incomes and will face financial hardship as a result of not being able to work while they are self-isolating.

In order to apply for a discretionary payment you must complete the application form above, providing that you can evidence you meet the criteria outlined above within the application. You must meet all criteria otherwise the Council cannot award a discretionary payment, for example if you are not currently employed or self-employed you are excluded from these payments.

Local Payment

From the 25 January to support and encourage self-isolation a local self-isolation support payment scheme is available for those who have been unable to access the government scheme. A payment of £250 will be made if applicants met the following criteria:

  • Have been told to stay at home and self-isolate by NHS Test and Trace, either because they have tested positive for coronavirus or have recently been in close contact with someone who has tested positive.
  • Started a period of self-isolation on or after the 25 January 2021.
  • Have not been able to access the Government’s self-isolation support payments or discretionary payments.
  • Are employed or self-employed; and
  • Are unable to work from home and will lose income as a result.

There is a fixed funding allocation to the scheme which will allow for 400 claims to be paid and applicants should apply using the form below – any claims that do not meet the criteria for the Governments scheme will automatically be considered for the local scheme subject to available funding. Please note this scheme applies from isolation periods starting on the 25 January 2021 and will not be applied retrospectively.

Extension to the scheme for parents and guardians

The Test and Trace Support Payment scheme has been extended to parents and guardians who are not legally required to self-isolate, but who need to take time off work to look after a child or young person who is self-isolating.

Please note this is a separate application form to the main scheme.

Apply for a parent or guardian support payment