The complaints procedure
When you make a formal complaint we will treat your complaint as confidential at all times.
We will let you know that we have received your complaint within three working days of receiving it.
We will share your complaint with a manager who will try to solve the problem. You will receive a full written response from the manager within ten working days. If this is not possible, we will explain the reasons for the delay and give a date when you can expect a full response.
This is the first stage in our complaints procedure.
More information about how we will consider your complaint is available in our complaints procedure.
The following services have separate complaints procedures which are set out by government:
- Adult Social Care
- Children and Young Peoples,
- Housing Services