How you can help us
Carry out some repairs and maintenance jobs around the home, such as:
- re-attaching or replacing your toilet seat
- replacing your bath or sink plug and chain
- clearing minor blockages in your bath, sink or shower
Repairs like this are your responsibility and a full list can be found in the Tenants Handbook and Tenancy agreement.
We also expect you to make arrangements to have washing machines, dish washers and gas cookers professionally plumbed-in by a qualified person.
Be home on the day of your repair
We can offer a range of flexible appointments to suit your needs, including in the morning or afternoon, to fit in around the school run. We can even visit on the weekend, for certain types of repairs.
If no one is home, a member of staff from Mears or Equans will leave a “not in” card letting you know that they have attended as arranged. The repair job order will be closed on our systems and you will need to get in touch with us to report the repair.
It’s also really important that you are at home when essential work is due, such as the annual gas service. If you’re not in, or don’t allow us access to your property we may be forced to take you to court.
Reporting your repairs
You can report a repair online here