Cost of a community alarm
The Rothercare service no longer requires a landline telephone, the equipment uses mobile phone technology; however there may be exceptions due to network coverage in some areas.
From April 2026, the yearly service charge is £286.00 plus VAT where applicable. This is a weekly charge of £5.50 per week plus VAT where applicable. The charging period for the service, is April to March each year.
Payment can be made annually or monthly and can be paid by:
- online using debit or credit card or Paypal (selecting option 3. Sundry Accounts Invoices)
- by telephone by calling our 24/7 automated card payment line 0300 456 2723
- at Post Offices or shops displaying the PayPoint logo with the invoice
- by posting a cheque to the address shown on the invoice
- by home banking or BACS with the details shown on the invoice
- If you are a Council tenant, the service charge can be paid as part of your rent payments
To enquire about a community alarm, please complete this form.
If you no longer require the service, then you can contact Rothercare on 01709 371897 between 9am and 5pm.
You will be offered the chance to have an assessment to see how assistive technology might benefit you before you make a decision to opt out of receiving the service.
If items of equipment are lost, intentionally damaged or broken you might incur additional charges.
