You can only report a missed collection after 3pm on your collection day. You can also report a missed collection on the next working day.
Your bin must be:
- out before 7am on the scheduled day of collection
- placed at the kerbside, not blocking the pavement
- not over-flowing with the lid shut
If you report a missed Household Waste or Recycling bin after the next working day, we will not collect it until your next scheduled collection.
Report a missed bin collection