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Bin Collections - Potential Delays

Find out if there is anything currently affecting collections in your area.

Visit our missed bins page here
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Missed bin collection

Customer Notice

We know that delays to bin collections in some areas have been frustrating, and we’re very sorry for the inconvenience this has caused.

We’re continuing to take practical steps to resolve the issue — including bringing in and training new temporary staff to strengthen our collection teams. We also have new roles out for recruitment.

If your bin hasn’t been emptied as expected, please leave it in its usual collection place (where it is safe to do so). Our crews are working hard to catch up and will return to collect it as soon as possible.

Thank you for your patience and understanding while we work to restore a reliable service.

Missed collections

Please use the link below to check if your bin hasn't been emptied: 

Search for your street name in the missed bin directory

If your street appears in the list, it means we are already aware of the issue so there is no need for you to do anything more. Our team will return to complete the collection as soon as possible so please leave your bin out if it is safe to do so.

Thank you for your patience.

You can only report a missed collection after 3pm on your collection day. You can also report a missed collection on the next working day.

Your bin must be:

  • out before 7am on the scheduled day of collection
  • placed at the kerbside, not blocking the pavement
  • not over-flowing with the lid shut

If you report a missed Household Waste or Recycling bin after the next working day, we will not collect it until your next scheduled collection.

Report a missed bin collection

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