The below framework outlines how Rotherham Council manages and recovers housing income, including rent, service charges, and arrears. It ensures a fair, consistent, and supportive approach that complies with laws and supports tenants.
Key Objectives
- Collect rent and charges efficiently to fund housing services.
- Support tenants to maintain their tenancies.
- Prevent debt and reduce arrears through early intervention.
- Take legal action only when necessary and appropriate.
Who It Applies To
- All council-managed tenancies, including secure, introductory, temporary, and shared ownership.
Approach
- Customer-focused: Helping tenants stay in their homes.
- Inclusive: Committed to equality and non-discrimination.
- Supportive: Offers financial advice, employment help, and referrals to other services.
- Accountable: Staff follow clear procedures and aim for value for money.
Aims of the Income and Financial Inclusion Team
- Deliver a fair and effective income recovery service.
- Help tenants access benefits and increase income.
- Communicate clearly and respectfully.
- Promote sustainable tenancies and thriving communities.
