Improving tenants’ experience when making a housing related complaint
We regularly run focus groups to hear from tenants how we can improve. An example is we recently had a focus group on improving the experience when making a housing related complaint.
We gathered a wealth of feedback related to:
- Tenants’ experiences of living in a council property.
- How easy it is to access information about council services and making a complaint.
- People’s experience when making a housing related complaint.
The tenant voice heard and gathered at the focus group is now being used to improve services and how easy it is to make a complaint and how the council responds to complaints made.
