Customer Access Strategy

Your experience matters

Our Customer Standards set out in more detail about the type of service you can expect to receive whenever you deal with us.

We aim to be a Council that:

Makes it easy for you to deal with us

We will:

  • make sure you can contact us when you need to and that services are available digitally
  • ensure our services are accessible to all
  • help you to access the services that are relevant to you 

Keeps you informed

We will:

  • tell you what to expect and how long it will take
  • provide you with clear, up to date and understandable information
  • keep you updated with progress and let you know if there is going to be a delay 

Gets it right

We will:

  • aim to get it right first time
  • make sure we do what we say we are going to do
  • improve how we do things by asking for your views and listen to what you say