Your experience matters
Our Customer Standards set out in more detail about the type of service you can expect to receive whenever you deal with us.
We aim to be a Council that:
Makes it easy for you to deal with us
We will:
- make sure you can contact us when you need to and that services are available digitally
- ensure our services are accessible to all
- help you to access the services that are relevant to you
Keeps you informed
We will:
- tell you what to expect and how long it will take
- provide you with clear, up to date and understandable information
- keep you updated with progress and let you know if there is going to be a delay
Gets it right
We will:
- aim to get it right first time
- make sure we do what we say we are going to do
- improve how we do things by asking for your views and listen to what you say
