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Bin Collections - Potential Delays

We’re currently experiencing resource issues which may cause delays to bin collections. If your bin hasn’t been emptied, please leave it out if safe to do so. Crews will return as soon as possible.

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  4. Keeping Tenants Safe

Keeping Tenants Safe

Keeping tenants safe is our number one priority and we have a dedicated team working to cover all areas of legislation and compliance.

You can find out more about what we do, and what you can do to be safe in your home, by clicking on the buttons below.

Report a Repair

Please seek permission before doing repairs or alterations to your home. If approved, you will receive written permission to proceed.

You can report repairs and book appointments for non-emergency issues online using the Housing Online self-service portal. If you cannot use the portal, call us at 01709 336009.

Safety in your home

Fire Safety

Discover what to do in case of a fire, understand your responsibilities, and explore the support available to help you prevent fire risks.

Electrical Safety

Stay safe at home with our quick guides on fire safety, electrical emergencies, heating checks, and how we manage safety to protect our tenants.

Asbestos Safety

Find out what asbestos is, how we manage and assess it in council homes, and how to report any asbestos-related concerns safely and easily.

Water safety

Learn how to keep your water safe from Legionella. Find out what it is, how we manage water safety, steps you can take, and how to report any concerns.

Other Safety

Learn how we ensure safety with solid fuel heating systems and passenger lifts, following HETAS and LOLER standards to keep your home safe and compliant.

Condensation, Damp and Mould Safety

Understand the signs and causes of damp and mould, how we manage and repair issues, and the heating and energy support available to help keep your home healthy.

Gas Safety

Stay safe from gas risks and carbon monoxide. Learn how we manage gas safety, carry out checks, spot CO poisoning signs, and what to do in a gas emergency.

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