After I've accepted a property
1. What is Rent in Advance?
If you are offered a property, you will be required to pay a week's rent in advance prior to signing the tenancy agreement.
2. When will I receive my keys?
All properties are required to meet the lettable standard and therefore timescales for keys to be returned can vary. Please be assured you will be contacted once the keys have been returned and there is no need to contact us.
3. I will need furniture in my property, what should I do?
Applicants who have been offered a Council tenancy can choose to have a furniture package. A furnished charge is added to the rent account. There are different types of furnished packages to rent, which vary in cost. You will be advised prior to being offered a property if a furnished package is affordable to you.
4. What happens if I refuse a property?
If you refuse two offers your application will be cancelled and you will not be able to reapply for 12 months.
5. I don’t like the property that I have accepted, can I change it?
Once you have accepted a property, the verification process will have taken place. This verification process ensures that the property is suitable for your needs. If you choose to terminate the tenancy you will be responsible for any rent and council tax owing during the notice period. Please note your application will have been cancelled at the point of rehousing and you will not be eligible to join the housing register for 12 months.
