Performance

We would like to know how well we are doing at taking care of your home, we want to know if your home is safe, if we are being respectful and helpful when you need us, and if we are handling your complaints well. We also want to know if we are managing your neighbourhood well.

We’re working in partnership with Kwest Research, who are an external research company, to survery a sample of our tenants to see how we’re doing. We’ll be sure to share our progress and use the results to make improvements at the council. 

Here is a more detailed explanation of the five areas that the TSM measures:

• Keeping homes in good repair: We want to know if your home is in good condition and if it is getting the repairs it needs.
• Maintaining building safety: We want to know if your home is safe and if it meets all the safety standards.
• Being respectful and helpful: We want to know if we are respectful and helpful when you need them.
• Effective handling of complaints: We want to know if we are handling your complaints quickly and fairly.
• Responsible neighbourhood management: We want to know if we are managing your neighbourhood well and if we are keeping it safe and clean.

We'll keep you posted with our progress over the coming months and publish our results on this page.