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  5. Council Plan: One Council that listens and learns

Council Plan: One Council that listens and learns

In this section

  1. Outcome: One Council that listens and learns
  2. Better Customer Experience
  3. You are here: Working in partnership with our communities
  4. A Workforce that is ambitious and proud
  5. Responding to Climate change
  6. Long term measures of success

Working in partnership with our communities

Continuing to build on the positive progress made, we want to increasingly co-design and co-develop our services with our residents and communities. As reflected in our approach, this will mean that we are working with our communities and strengths-based working. We will continue to build on our established and successful working relationships with partners to support the delivery of our ambitions and priorities.

The differences you will see:

Agree and deliver a new Rotherham Together Partnership Plan

We remain ambitious in delivering on our priorities through collaborating with partners across the borough and with the South Yorkshire Mayoral Combined Authority. Where we can, we look to use our position as the lead organisation in the borough to deliver better solutions and outcomes to the people of Rotherham, harnessing the capabilities of other Rotherham-based organisations to deliver what residents want to see in their community. We have had proven success with this approach and will look to further utilise existing and new partnerships to consult, engage and empower our residents.

We will focus on developing our locality-working model in partnership and with communities, ensuring that we tackle issues and seize on opportunities that matter most to communities

We recognise the importance of building on the existing strengths of our communities, utilising skills, resources, knowledge, experience and heritage to empower residents to find creative solutions to the local issues that matter most to them.

Create a more inclusive consulting and engagement process through a new online tool and by increasing co-production

Public consultation and engagement are important parts of improving of our services and we are committed to ensuring ongoing conversations with our residents. As part of this, we are looking to procure new specialist consultation software to streamline the process, ensure consistency in our approach and most importantly, improve the customer experience with a more user-friendly system.

We will work with services, partners and communities to promote equality, celebrate diversity and ensure fairness for everyone. We know that our customers are best placed to help us deliver better services. Through working with particular interest groups and building on the successes of existing boards e.g. Rotherham Adult Social Care Always Listening co-production group (RASCAL), we will co-produce changes to new and existing services.

We will also look to continue the valuable work we have delivered in our communities, such as schemes delivered by the Safer Rotherham Partnership which has made progress in protecting vulnerable children, protecting vulnerable adults and building safer and stronger communities. As part of this work, we will be launching a new approach to working with our council housing tenants through a new Tenant Engagement Framework.

  • Previous page: Better Customer Experience
  • Next page: A Workforce that is ambitious and proud

Council plan

  • Summary
  • Introduction and context
  • Our plan, vision and outcomes
  • Places are thriving, safe and clean
  • An economy that works for everyone
  • Children and young people achieve their potential
  • Residents live well
  • One Council that listens and learns
  • Delivering and monitoring progress

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