Council Plan - One Council

Our desired outcomes and how we will achieve them

The outcomes we will focus on

  • Effective customer services – residents know we mean what we say, are kept informed and can access the services they need in the way that suits them
  • Engaged, diverse and skilled workforce who feel empowered to adopt new ways of working to meet the needs of all customers 
  • Sound financial management and governance arrangements 
  • Effective leadership, working with our partners to achieve better outcomes across the whole borough

How we will get there

  • Work with services, partners and communities to promote equality, celebrate diversity and ensure fairness for everyone
  • Communicate and engage with residents so that they feel informed about council services and how to access these 
  • Work in an efficient, open, transparent and accountable way, in partnership with key stakeholders
  • Work to improve customer satisfaction, including by developing and implementing a new set of customer service standards


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