Performance measures
| Ref | Key performance indicators | Good is | Target 2022/23 |
|---|---|---|---|
| OC01 | Proportion of complaints closed within timescales | High | 85% |
| OC02a | Satisfaction: a) The proportion of residents who feel that the Council keeps them informed |
High | Greater than 50% |
| OC02b | b) To what extent do you think that the Council acts on the concerns of local residents | High | Greater than 48% |
| OC03 | Average customer wait time to corporate contact centre | Low | 4 minutes (Quarterly target) |
| OC04 | Number of council working days lost to sickness per full time equivalent post | Low | 10.3 days |
| OC05 | The proportion of completed annual staff performance development reviews | High | 95% |
| OC06a | Diverse workforce: a) Overall proportion of disabled employees |
Representative of the borough | Maintain 9% or above |
| OC06b | b) Overall proportion of Black, Asian and Minority Ethnic employees | Representative of the borough |
5.4% (2023-24) 6.3% (2024-25) |
| OC06c | c) Proportion of workforce under 25 | Representative of the borough |
3.8% (2023-24) 4.6% (2024-25) |
| OC07a | Council tax and business rates collected: a) Proportion of Council Tax collected in the current financial year compared with other Met Councils |
High | Top quartile metropolitan authorities |
| OC07b | b) Proportion of business rates collected in the current financial year compared with other Met Councils | High | Top quartile metropolitan authorities |
