Payments and charges

Debt Priority

Because your service charges have a number of different elements, we apply debt priority rules to determine which parts of your service charges are paid first. The priority rules are:

  1. Ground Rent
  2. Buildings Insurance
  3. Management
  4. Administration (annual)
  5. Communal Cleaning
  6. Repairs and Maintenance
  7. Major Works
  8. Fixed Administration Charges

In addition, the oldest debt is always considered to have been paid first. For example, a communal cleaning debt from 2 years ago will have priority over a ground rent debt from the current year.

Update your Leasehold Details

It's important that the contact details we hold for you are complete and up-to-date. We would particularly like to be provided with your email address as we feel that the use of electronic communications wherever possible will help to keep service charges as low as possible.

Get involved with Leasehold Services

We are keen to involve leaseholders in the development of our services and we would like to know if you want to be included on our customer involvement database.