Tenant Involvement

Making sure tenants are at the heart of everything we do!

Your Council want all our tenants to feel valued, that their voice is heard and that services can be shaped to meet their needs.

By working together,We'll influence the future of housing services and council homes, helping to make your neighbourhoods cleaner and safer places to live. You will also be able to have a say on how money is spent in your local area.

All our pages are interactive and will allow you to:

  • Register your interest in joining in with our opportunities
  • Suggest topics for our panel to discuss
  • Comment on our performance
  • Leave feedback on our services.
Illustration of cityscape with people in the community

Get Involved

tenants open day 2018

 

There are lots of ways that you can get involved, from joining our estate walkabouts to taking part in our tenant engagement events and panels.

You can also take part digitally by joining our screen team who review our communications with tenants and suggest ways that we can improve.

Your Community

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We work in partnership with RotherFed to deliver our existing engagement opportunities and RotherFed organise lots of fantastic activities in your communities too.

We also work closely with the neighbourhood's teams to provide local news and give residents a say in how Ward Housing Hub funding is used to improve your area.

News & Events

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Have a look at our news and events section to access the latest housing news and find out what events we have coming up over the next few months. 

Our events include the Tenants Open Day, Gardening Competition, and the Rotherham show, which are all hosted annually.

Tenants making a difference

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Our tenants make a huge difference to housing services and we want to celebrate your impact.

Here you will be able to see some of the things our tenants have been doing to improve housing services and make a difference in their communities.

Performance

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You can see what our Housing Involvement Panel have been working on in meetings, find out up to date news on the tenant satisfaction measures and share your views on our performance.

You can also take a look at past meeting minutes and agenda's to get a feel for what has been discussed previously.

How we operate

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In this section you'll be able to view our governance structure and how our panels fit in, and see how we're working within our Tenant Engagement Framework.

TPAS Exemplar Status

We celebrated Exemplar status in 2022 for tenant engagement following a thorough assessment process with the national tenant engagement organisation (Tpas)

Tpas promote, support and champion tenant involvement and empowerment in social housing across England, and we received the accolade for our continued commitment to making sure tenant's voices are heard.

Find out more about our Tpas award.

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Get in Touch

We want to make it easy for you to get in touch with ourselves regarding a host of issues such as: 

  • Housing (Tenancy issues, Rent payments or disputes etc) 
  • Streetpride (Street-cleansing, fly-tipping, and faulty street lighting, etc)
  • Repairs & Adaptations (Reporting minor repairs such as leaking gutters or requesting a key-safe)
  • Keychoices (Registering for a Keychoices account, checking your bidding priority) 
  • Help with the online portal (Help with logging in to your account to view council services) 

Please use the contact us link at the bottom of the page to get in touch with the council, or for anything relating to tenant engagement, you can call our Housing Customer Services Team on 01709 336009 and ask for a member of the Tenant Engagement Team.

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