Request a partial Garden Waste refund for the 2025/26 subscription year
We understand that disruption last year was frustrating, and we’re really sorry for the inconvenience this may have caused you.
Because this isn’t the standard of service we are committed to, as a goodwill gesture we are freezing the price for people who resubscribe, and discounting £10 from next year’s bill. If you pay for two bins, you’ll be entitled to a £20 discount.
As a result, the price of the service is £39 for a single bin, or £69 if you use two brown bins at your home.
If you don’t want to re-subscribe, you can request a £10 refund per bin.
Who can request a refund
You can request a refund if:
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you paid for and were subscribed to the Garden Waste 2025/26 collection service, which ran from 24th February 2025 to 20th February 2026 and,
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you have not already signed up for the 2026/27 subscription and received a discount and do no intend to resubscribe for the 2026/27 collection service.
How to request your refund
To request a refund you will need:
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to confirm that you held a subscription last year and that you have not already renewed with a discount.
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the address where your Garden Waste service was provided
- your bank account details if you paid for your subscription by Direct Debit, cash or cheque
Once you submit your refund request:
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your refund will be processed within 14 working days
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If you paid by debit/credit card you will receive a credit to the same card you used for payment.
- If you paid by Direct Debit or cash/cheque your refund will be credited to the bank account details you provide us with when you complete the refund request form.
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the amount refunded will depend on the number of bins you subscribed to for the garden waste collection service 2025/26
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£10 refund for 1 bin
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£20 refund for 2 bins
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