Tenant involvement

Tenant involvement logo

If you are a Council tenant or leaseholder and would like to get involved, then it could be one of the best ways of finding out what's happening where you live. It’s also a great way to meet new people.

We have a team of dedicated staff supporting Council tenant and leaseholder involvement in Rotherham.

You can meet our team at any of the following involvement activities:

Why get involved?

Council tenants have the opportunity to influence decisions about housing policies, conditions and services.

You can be confident that we will listen to you if you want to have your say about housing services in Rotherham.

Rotherham Council is accredited by Tpas, the tenant engagement experts. This means we have shown strong commitment to involving tenants in decision making processes.

Find out more

TPAS Accredited Landlord

Ways you can get involved

Area Housing Panels

Formal Council tenant meetings. You can have your say in how we spend the budget to improve the local environment.

Tenant involvement group

Quality Standards Challenge Group

Reviews and challenges housing customer service standards. This makes sure the Council is delivering against them.

Customer Inspection Service and Learning from Customers Forum

A group of volunteers. At the heart of improving the customer experience, through mystery shopping activities.

Young Person’s Zone

For young Council tenants aged 16 to 24.


A charity that supports communities to grow and develop. RotherFed works with them to build their sense of belonging, community pride and spirit. RotherFed works with and through community groups that are committed to bringing communities together. This helps to give all communities a voice and create local solutions to local issues.

Visit the Rotherfed website

TPAS (Tenant Engagement Experts)

Do not miss out on your free Tpas Membership Register with Tpas, the country’s leading national tenant involvement organisation. Free membership gives you access to training, unlimited attendance at free regional events, magazines, briefings, as well as a telephone helpline and information service: Contact Tpas on: 0800 731 1315.

To make the best possible use of membership benefits register at: www.tpas.org.uk

Set up your own group

Our Customer Involvement Team can give you help, advice or support with an existing group or to set up a new group.

STAR Survey (Tenants Satisfaction) Report

Earlier this year we carried out a satisfaction survey known as the STAR Survey (Tenants Satisfaction Survey). This helps us to find out what tenants think about our services and what we need to do to improve. An independent research company, BMG, was commissioned to carry out the survey on the Council’s behalf. They sent out a postal survey to a random sample of 4,500 tenants achieving a response rate of 28%. The feedback from the 2017 survey shows that we are performing well in most areas.

Download the report

Get in touch

If you have a question about anything else relating to tenant involvement, please contact us and we will be happy to help.

Contact the Customer Involvement Team

View our strategy

Our Tenant Involvement strategy 2016-2019 is available for you to view and download.

Download the strategy

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