Tenant Involvement

Get involved: Have a say in improving our housing services

Have a say in improving housing services

We are committed to working with tenants to improve your housing service and estates. By working with us and telling us your views, we can make sure our services meet your needs and you will be able to:

  • Influence decisions on how money is spent on environmental improvements
  • Shape the future of our housing services and council homes
  • Make your estates cleaner and safer places to live.

We want to hear from council tenants across the borough especially those with diverse needs who are sometimes under represented.

To give you an idea of how you can get involved we've provided a list of options so you can decide what suits you.

If you would like to get involved in any of the options, or if you would like more information, please fill in the online form or call 01709 822786.

Contact Tenant Involvement

Have a say in improving our housing services

Ways you can get involved

Tenants Conference and Housing Hub Events across the borough

Your chance to find out more about what’s happening in housing services, meet other tenants, and put your questions to members of staff face-to-face.

Area Housing Panels

The Area Housing Panel (AHP) has a budget giving council tenants an opportunity to decide on how to spend money on environmental improvements that benefit their estates.

Young Tenants Group

We offer a wide range of activities and events for young tenants, aged 16-35, to get involved and have a say on how we can improve housing services to meet their needs.

Housing Involvement Panel

Get involved in shaping our housing services and policies. The panel oversees all tenant involvement to ensure that they have the opportunity to play an effective role in service improvement across the borough.

Customer Inspection Group/ Learning from Customers Forum

Tenants can test the most popular service areas in a variety of ways and let us know what they think and see the service through the eyes of the customer. This includes mystery shopping, reality checking exercises, observations and website tests.

Quality Standards Challenge Group

The group work closely with tenants that are involved in the community inspection group to uncover any ‘hot topics’ or ‘causes for concern’. They then work to provide a standard of service for future work.

Estate Walkabouts

If there are issues on your estate that you would like to discuss with us, we can organise an estate walkabout with your local housing officer and representatives from other agencies to identify issues that could be improved. This provides the chance to get housing and environmental issues dealt with and resolved.

Home Matters Editorial Board (Tenants Newsletter)

This quarterly magazine keeps tenants up to date on what is happening both in Housing and their local area, and provides information on our performance. As a tenant you can get involved as part of the Editorial Board to input into articles.

Read the latest issues of Home Matters:

Rotherham Federation of Communities

Rotherham Federation of Communities is your local tenants’ federation that can support you to get involved in your local tenants group and provide you training and support to develop your own group. The organisation runs training courses such as consultation and scrutiny skills to help you improve housing and other services further.

Visit the Rotherham Federation website

Digital inclusion

Tenants and residents can engage with us by getting involved in online surveys and consultations from the comfort of their homes. You can also follow us on Twitter, Facebook, Instagram, YouTube. Please be aware that continuous improvements will be made as part of the website improvement plan. There are also many ways to self-service and manage your payments online too.

Manage your payments online

Neighbourhood Partnership Team

Your local Neighbourhood Team can support you to get involved in your local Area Housing Panel and other activities taking place in your local ward.

Complaints, Suggestions and Compliments

If you have complaints, suggestions or compliments they can be made in a number of ways via the online form on the Council website.

Give us your feedback here

TPAS Accredited Landlord

TPAS (Tenant Engagement Experts)

Do not miss out on your free Tpas Membership Register with Tpas, the country’s leading national tenant involvement organisation. Free membership gives you access to training, unlimited attendance at free regional events, magazines, briefings, as well as a telephone helpline and information service Contact Tpas on 0800 731 1315.

To make the best possible use of membership benefits register at: www.tpas.org.uk

View our strategy

Our Tenant Involvement strategy 2016-2019 is available for you to view and download.

Download the strategy

Tpas Excellence in Tenant Engagement Award

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