Year Ahead Delivery Plan 2022
Outcome: Effective customer services – residents know we mean what we say, are kept informed and can access the services they need in the way that suits them
| Ref | Activity | Lead officer | Lead directorate | Timescales for delivery (from and to) | Lead Cabinet Member |
|---|---|---|---|---|---|
| 6.1 | Develop and implement a new set of cross organisational customer service standards following consultation with customers (internal and external stakeholders). | Luke Sayers Assistant Director Customer, Information and Digital |
Finance and Customer Services | December 2023 | Leader |
| 6.2 | Expand and improve the range of services available online and identify ways to reduce unnecessary call demand to improve average customer wait times to a maximum of 6 minutes. | Luke Sayers Assistant Director Customer, Information and Digital |
Finance and Customer Services | Ongoing – March 2023 | Leader |
| 6.3 | Refresh the Council’s equality strategy and objectives. | Simon Dennis Acting Head of Policy, Performance and Intelligence |
Assistant Chief Executive’s | April 2022 | Cllr Alam |
| 6.4 | Review the Corporate Consultation and Engagement Framework. | Simon Dennis Acting Head of Policy, Performance and Intelligence |
Assistant Chief Executive’s | November 2022 | Leader |
Outcome: Engaged, diverse and skilled workforce who feel empowered to adopt new ways of working to meet the needs of all customers
| Ref | Activity | Lead officer | Lead directorate | Timescales for delivery (from and to) | Lead Cabinet Member |
|---|---|---|---|---|---|
| 6.5 | Review the Corporate Consultation and Engagement Framework. Implementation of the Workforce Plan. | Lee Mann Assistant Director, Human Resources and Organisational Development |
Assistant Chief Executive’s | January 2022 | Cllr Alam |
| 6.6 | Assess and implement a strategic workforce planning approach to attraction and retention for high priority roles such as care and social work, with a focus on encouraging applications from Rotherham residents. | Lee Mann Assistant Director, Human Resources and Organisational Development |
Assistant Chief Executive’s | September 2022 | Cllr Alam |
| 6.7 | Review feedback from the Employee Opinion Survey 2021, identify priority areas and agree corporate and directorate action plans. | Lee Mann Assistant Director, Human Resources and Organisational Development |
Assistant Chief Executive’s | June 2022 | Cllr Alam |
Outcome: Sound financial management and governance arrangements
| Ref | Activity | Lead officer | Lead directorate | Timescales for delivery (from and to) | Lead Cabinet Member |
|---|---|---|---|---|---|
| 6.8 | Deliver a balanced budget and Medium Term Financial Strategy approved by Council. | Graham Saxton Interim Assistant Director Financial Services |
Finance and Customer Services | March 2022 (annually) |
Leader |
Outcome: Effective leadership, working with our partners to achieve better outcomes across the whole Borough
| Ref | Activity | Lead officer | Lead directorate | Timescales for delivery (from and to) | Lead Cabinet Member |
|---|---|---|---|---|---|
| 6.9 | Refresh the Member Development Programme. | Emma Hill Acting Head of Democratic Services |
Assistant Chief Executive’s | April 2022 | Cllr Allen |
| 6.10 | Refresh the Rotherham Together Plan. | Simon Dennis Acting Head of Policy, Performance and Intelligence |
Assistant Chief Executive’s | June 2022 | Leader |