Council Plan - One Council

Year Ahead Delivery Plan 2022

Outcome: Effective customer services – residents know we mean what we say, are kept informed and can access the services they need in the way that suits them

Ref Activity  Lead officer  Lead directorate  Timescales for delivery (from and to) Lead Cabinet Member
6.1 Develop and implement a new set of cross organisational customer service standards following consultation with customers (internal and external stakeholders). Luke Sayers
Assistant Director
Customer, Information and Digital
Finance and Customer Services December 2023 Leader
6.2 Expand and improve the range of services available online and identify ways to reduce unnecessary call demand to improve average customer wait times to a maximum of 6 minutes. Luke Sayers
Assistant Director
Customer, Information and Digital
Finance and Customer Services Ongoing – March 2023 Leader 
6.3 Refresh the Council’s equality strategy and objectives.  Simon Dennis
Acting Head of Policy, Performance and Intelligence
Assistant Chief Executive’s April 2022 Cllr Alam
6.4 Review the Corporate Consultation and Engagement Framework.    Simon Dennis
Acting Head of Policy, Performance and Intelligence
Assistant Chief Executive’s November 2022 Leader

 

Outcome: Engaged, diverse and skilled workforce who feel empowered to adopt new ways of working to meet the needs of all customers

Ref Activity  Lead officer  Lead directorate  Timescales for delivery (from and to) Lead Cabinet Member
6.5 Review the Corporate Consultation and Engagement Framework.   Implementation of the Workforce Plan.   Lee Mann
Assistant Director, Human Resources and Organisational Development
Assistant Chief Executive’s January 2022 Cllr Alam 
6.6 Assess and implement a strategic workforce planning approach to attraction and retention for high priority roles such as care and social work, with a focus on encouraging applications from Rotherham residents. Lee Mann
Assistant Director, Human Resources and Organisational Development
Assistant Chief Executive’s September 2022 Cllr Alam 
6.7 Review feedback from the Employee Opinion Survey 2021, identify priority areas and agree corporate and directorate action plans. Lee Mann
Assistant Director, Human Resources and Organisational Development
Assistant Chief Executive’s June 2022 Cllr Alam 

 

Outcome: Sound financial management and governance arrangements

Ref Activity  Lead officer  Lead directorate  Timescales for delivery (from and to) Lead Cabinet Member
6.8 Deliver a balanced budget and Medium Term Financial Strategy approved by Council. Graham Saxton
Interim Assistant Director Financial Services 
Finance and Customer Services March 2022
(annually)
Leader

 

Outcome: Effective leadership, working with our partners to achieve better outcomes across the whole Borough

Ref Activity  Lead officer  Lead directorate  Timescales for delivery (from and to) Lead Cabinet Member
6.9 Refresh the Member Development Programme.  Emma Hill
Acting Head of Democratic Services  
Assistant Chief Executive’s April 2022 Cllr Allen 
6.10 Refresh the Rotherham Together Plan.  Simon Dennis
Acting Head of Policy, Performance and Intelligence
Assistant Chief Executive’s June 2022 Leader 

 

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