One Council that listens and learns
Priority: Better customer experience
| Ref | Activity | Timescales for completion (Quarter and month) | Lead Officer | Lead Directorate | Lead Cabinet Member |
|---|---|---|---|---|---|
| 1 | Increase the number of services available digitally for our customers, by implementing calendar booking and payment upfront online functions. This will include a digitalised pest control appointment service. | Quarter 4 | Assistant Director of Customer, Information and Digital | Finance and Customer Services | Leader of the Council |
| 2 | Implement a new IT system (Confirm), which will improve the cleanliness of the borough by providing better performance monitoring, maximising use of resources and improving how the public report and receive feedback on local issues. | Quarter 3 | Assistant Director of Community Safety and Street Scene | Regeneration and Environment | Cabinet Member for Street Scene and Green Spaces |
| 3 | Customer telephone wait time in the corporate contact centre to under 3 minutes. | Quarter 4 | Assistant Director of Customer, Information and Digital | Finance and Customer Services | Leader of the Council |
| 4 | Respond to 85% or above of complaints closed within timescales. | Quarter 4 | Head of Policy, Performance and Intelligence | Assistant Chief Executive | Cabinet Member for Finance and Community Safety |
| 5 | Reduce the number of complaints relating to street cleaning, grounds maintenance and waste management to less than 190. | Quarter 4 | Assistant Director of Community Safety and Street Scene | Regeneration and Environment | Cabinet Member for Street Scene and Green Spaces |
Priority: Working in partnership with our communities
| Ref | Activity | Timescales for completion (Quarter and month) | Lead Officer | Lead Directorate | Lead Cabinet Member |
|---|---|---|---|---|---|
| 6 | Refresh the Council’s Equality, Diversity and Inclusion Strategy and produce the accompanying Annual Report. | Quarter 2 | Head of Policy, Performance and Intelligence Head of Organisational Development and Change |
Assistant Chief Executive | Cabinet Member for Finance and Community Safety |
| 7 | Develop and launch a new Rotherham Plan for the Rotherham Together Partnership. | Quarter 4 | Head of Policy, Performance and Intelligence | Assistant Chief Executive | Leader of the Council |
| 8 | Deliver the next phase of a staff and Elected Member learning and development programme that will help embed a strength-based working approach across the Council’s workforce and partners. | Quarter 2 | Head of Neighbourhoods Head of Organisational Development and Change |
Assistant Chief Executive | Deputy Leader and Cabinet Member for Children and Young People Leader of the Council |
| 9 | Procure and implement new consultation software to improve the Council’s approach to consultation. | Quarter 4 | Head of Policy, Performance and Intelligence | Assistant Chief Executive | Leader of the Council |
| 10 | Embed the Rotherham Adult Social Care Always Listening Co-Production Board (RASCAL) within the approach to change across adult social care. | Quarter 4 | Assistant Director of Adult Care and Integration | Adult Care, Housing and Public Health | Cabinet Member for Adult Social Care and Health |
| 11 | Co-design a new look tenant engagement framework that strengthens tenant influence in Rotherham and empowers tenants to effectively shape council housing services and enhance their neighbourhoods. | Quarter 4 | Assistant Director of Housing | Adult Care, Housing and Public Health | Cabinet Member for Housing |
Priority: A workforce that is ambitious
| Ref | Activity | Timescales for completion (Quarter and month) | Lead Officer | Lead Directorate | Lead Cabinet Member |
|---|---|---|---|---|---|
| 12 | Complete the Employee Opinion Survey 2025 and increase the participation rate to greater than 50%. | Quarter 4 | Head of Organisational Development and Change | Assistant Chief Executive | Leader of the Council |
| 13 | Refresh the recruitment approach through engagement with our communities and modern recruitment methods, including jobs fairs and partnership working, to ensure the attraction of applicants who are representative of the communities we serve. | Quarter 4 | Assistant Director of HR Head of Organisational Development and Change |
Assistant Chief Executive | Leader of the Council |
Priority: Responding to climate change
| Ref | Activity | Timescales for completion (Quarter and month) | Lead Officer | Lead Directorate | Lead Cabinet Member |
|---|---|---|---|---|---|
| 14 | Install two solar (PV) panels on five town centre properties (Tom Burgess House, Arthur Wharton House, Elizabeth House, Portland House, Millfold Rise) to provide a revenue income or saving, funded by the Decarbonisation Recycle Fund. | Quarter 4 | Assistant Director of Property and Facilities Services | Finance and Customer Services | Cabinet Member for Transport, Jobs and Local Economy |
| 15 | Deliver 10 engagement events with education establishments and communities to improve awareness and promote the benefits of renewables, carbon reduction, energy management and green skills and jobs. | Quarter 4 | Assistant Director of Property and Facilities Services | Finance and Customer Services | Cabinet Member for Transport, Jobs and Local Economy |
| 16 | Develop a full business case for the procurement and delivery of a Local Area Energy Plan for Rotherham, including a review of potential external funding opportunities. | Quarter 4 | Assistant Director of Property and Facilities Services | Finance and Customer Services | Cabinet Member for Transport, Jobs and Local Economy |
| 17 | Work with South Yorkshire Mayoral Combined Authority to progress the next phase of the public EV infrastructure strategy and identify an external funding source. | Quarter 4 | Assistant Director of Property and Facilities Services | Finance and Customer Services | Cabinet Member for Transport, Jobs and Local Economy |
Social Care performance measures
| Social Care Performance Measure | Good is | Lead Officer | Service Area | Target |
|---|---|---|---|---|
| Proportion of adults with social care support, remaining at home. | High | Assistant Director of Adult Care and Integration | Adult Social Care | n/a |
| Number of new admissions to residential care homes for older people as a rate per 100K population. | Low (in line with peers) | Assistant Director of Adult Care and Integration | 616.0 | |
| Number of new admissions to residential care homes for older people. | Low (in line with peers) | Assistant Director of Adult Care and Integration | 330 | |
| Proportion of Adults who were enabled to be independent after short term at home support | High | Assistant Director of Adult Care and Integration | 90% | |
| Proportion of carers who find it easy to find information about support. | Better than national average | Assistant Director of Adult Care and Integration | Better than national average | |
| Number of 0–17 year old children who are a Child in Need as a rate per 10,000 of the Rotherham 0–17 yrs population. | Low | Assistant Director of Children’s Safeguarding | Children and Young People’s Social Care | <375.5 |
| Number of 0–17 year old children with a child protection plan as a rate per 10,000 of the Rotherham 0–17 yrs population. | Low | Assistant Director of Children’s Safeguarding | <55.0 | |
| Number of 0–17 year old children in care as a rate per 10,000 of the Rotherham 0–17 yrs population. | Low | Assistant Director of Children’s Safeguarding | <90.0 | |
| Number of 0–17 year old children open to the Family Help service as a rate per 10,000 of the Rotherham 0–17 yrs population. | n/a | Assistant Director of Family Help | n/a | |
| Number of children and young people assessed as having a medium to high risk of Child Sexual Exploitation (CSE) | n/a | Assistant Director of Children’s Safeguarding | n/a | |
| Number of children and young people assessed as having a medium to high risk of Child Criminal Exploitation (CSE) | n/a | Assistant Director of Children’s Safeguarding | n/a | |
| Proportion of children and young people being referred to social care services for a second or subsequent time within 12 months. | Low | Assistant Director of Children’s Safeguarding | <22% |
