One Council that listens and learns
Priority: Better customer experience
|
Ref |
Activity |
Timescales for completion |
Lead Officer |
Lead Directorate |
Lead Cabinet Member |
|---|---|---|---|---|---|
|
1 |
Deliver an improved and wider range of online services for our customers including a new Complaints system (qtr1), a new Trees system (qtr1) and improvements to Housing Repairs (qtr3). |
Quarter 3 |
Service Director of Customer, Information & Digital |
Corporate Services |
Cabinet Member for Finance and Community Safety |
|
2 |
Ensure strong cyber security is in place across all IT systems and data managed by the Council by recruiting two new cyber security officers. |
Quarter 2 |
Service Director of Customer, Information & Digital |
Corporate Services |
Cabinet Member for Finance and Community Safety |
|
3 |
Customer telephone wait time in the corporate contact centre averages 2.5 minutes or below. (KPI output measure) |
Quarter 4 |
Service Director of Customer, Information & Digital |
Corporate Services |
Leader of the Council |
|
4 |
Respond to 85% or above of complaints within timescales. (KPI output measure) |
Quarter 4 |
Head of Policy, Performance and Intelligence |
Policy, Strategy and Engagement |
Cabinet Member for Finance and Community Safety |
|
5 |
Reduce the number of complaints relating to street cleaning, grounds maintenance and waste management to <190. (KPI output measure) |
Quarter 4 |
Service Director of Community Safety and Street Scene |
Regeneration & Environment |
Cabinet Member for Street Scene and Green Spaces |
Priority: Working in partnership with our communities
|
Ref |
Activity |
Timescales for completion |
Lead Officer |
Lead Directorate |
Lead Cabinet Member |
|---|---|---|---|---|---|
|
6 |
Develop and launch the new Rotherham Plan with partners at a showcase event. |
Quarter 1 |
Head of Policy, Performance and Intelligence |
Policy, Strategy and Engagement |
Leader of the Council |
|
7 |
Secure Tpas Exemplar Status. Tpas (Tenant Participation Advisory Service) is England’s leading tenant engagement organisation who offer independent accreditation. |
Quarter 4 |
Service Director of Housing |
Adult Care, Housing & Public Health |
Cabinet Member for Housing |
Priority: A workforce that is ambitious
|
Ref |
Activity |
Timescales for completion |
Lead Officer |
Lead Directorate |
Lead Cabinet Member |
|---|---|---|---|---|---|
|
8 |
The recruitment approach will be flexible to ensure our strategy reflects the communities we serve and is aligned with year one deliverables on the Inclusion Strategy Action Plan. |
Quarter 4 |
Service Director of Human Resources and Organisational Development |
Corporate Services |
Leader of the Council |
|
9 |
Agree an action plan around required areas of improvement arising from the employee opinion survey. |
Quarter 2 |
Service Director of Human Resources and Organisational Development |
Corporate Services |
Cabinet Member for Finance and Community Safety |
Priority: Responding to climate change
|
Ref |
Activity |
Timescales for completion |
Lead Officer |
Lead Directorate |
Lead Cabinet Member |
|---|---|---|---|---|---|
|
10 |
Reduce reliance on grid energy and carbon through the delivery of a roof top solar project on the Market and Library building in the town centre. |
Quarter 3 |
Service Director of Property and Facilities Service |
Corporate Services |
Cabinet Member for Transport, Jobs and Local Economy |
|
11 |
To work with a number of partners in developing a broader climate sustainability strategy including those already participating in the Rotherham Together Partnership, the Youth Cabinet, the Yorkshire and Humber Climate Commission and other anchor institutions. |
Quarter 4 |
Executive Director of Regeneration and Environment |
Regeneration & Environment |
Cabinet Member for Transport, Jobs and Local Economy |
|
12 |
Deliver the Council’s Heat Decarbonisation Plan, through the provision of energy conservation measures (solar, heat pumps, insulation etc.) to the following sites:
|
Quarter 2 |
Service Director of Property and Facilities Service |
Corporate Services |
Cabinet Member for Transport, Jobs and Local Economy |
|
13 |
Conclude the procurement of all vehicles from the Phase 1 Fleet Replacement Programme. |
Quarter 2 |
Service Director of Community Safety & Street Scene |
Regeneration & Environment |
Cabinet Member for Finance and Community Safety |
|
14 |
Deliver the Council’s Heat Decarbonisation Plan to 16 sites that are proposed in the Council’s Climate Energy Annual Report (2026/27). |
Quarter 4 |
Service Director of Property and Facilities Service |
Corporate Services |
Cabinet Member for Finance and Community Safety |
|
15 |
Install the Electric Vehicle Charging infrastructure at the following sites utilising existing EVI Council Capital:
|
Quarter 4 |
Service Director of Property and Facilities Service |
Corporate Services |
Cabinet Member for Transport, Jobs and Local Economy |
|
16 |
Plant at least 500 trees across the borough. (KPI output measure) |
Quarter 4 |
Service Director of Culture, Sport and Tourism |
Regeneration & Environment |
Cabinet Member for Transport, Jobs and Local Economy |
Social Care performance measures
|
Ref |
Social Care Performance Measures |
Good is |
Lead Officer |
Service Area |
Target |
|---|---|---|---|---|---|
|
SC1 |
Proportion of adults with social care support, remaining at home. |
N/A |
Service Director of Adult Care & Integration |
Adult Social Care |
N/A |
|
SC3 |
Number of new admissions to residential care homes for older people. |
Low |
Service Director of Adult Care & Integration |
330 |
|
|
SC4 |
Proportion of carers who find it easy to find information about support. |
N/A |
Service Director of Adult Care & Integration |
90% |
|
|
SC5 |
Proportion of carers who find it easy to find information about support. |
Better than national average |
Service Director of Adult Care & Integration |
Better than national average |
|
|
SC6 |
The proportion of adults involved in a safeguarding enquiry who felt their personal outcomes were at least partially met. |
High making |
Service Director of Adult Care & Integration |
97% |
|
|
SC7 |
Number of 0-17year old children who are a Child in Need as a rate per 10,000 of the Rotherham 0-17yrs population. |
Low |
Service Director of Children’s Safeguarding |
Children and Young People |
<37.5 |
|
SC8 |
Number of 0-17year old children with a child protection plan as a rate per 10,000 of the Rotherham 0-17yrs population. |
Low |
Service Director of Children’s Safeguarding |
<55.0 |
|
|
SC9 |
Number of 0-17year old children in care as a rate per 10,000 of the Rotherham 0-17yrs population. |
Low |
Service Director of Children’s Safeguarding |
<90.0 |
|
|
SC10 |
Number of 0-17year old children open to the Family Help service as a rate per 10,000 of the Rotherham 0-17yrs population. |
N/A |
Service Director of Family Help |
N/A |
|
|
SC11 |
Number of children and young people assessed as having a medium to high risk of Child Sexual Exploitation (CSE). |
N/A |
Service Director of Children’s Safeguarding |
N/A |
|
|
SC12 |
Number of children and young people assessed as having a medium to high risk of Child Criminal Exploitation (CSE). |
N/A |
Service Director of Children’s Safeguarding |
N/A |
|
|
SC13 |
Proportion of children and young people being referred to social care services for a second of subsequent time within 12 months. |
Low |
Service Director of Children’s Safeguarding |
<22% |
