Year Ahead Delivery Plan 2023
Outcome: Effective customer services – residents know we mean what we say, are kept informed and can access the services they need in the way that suits them
Ref | Activity |
Timescales for completion |
Lead officer | Lead directorate | Lead Cabinet Member |
---|---|---|---|---|---|
6.1 | Implement the findings from the Local Government Association (LGA) Customer Services Peer Review. | Quarter 4 | Assistant Director, Customer, Information and Digital | Finance and Customer Services | Leader |
Outcome: Engaged, diverse and skilled workforce who feel empowered to adopt new ways of working to meet the needs of all customers
Ref | Activity |
Timescales for completion |
Lead officer | Lead directorate | Lead Cabinet Member |
---|---|---|---|---|---|
6.2 |
Launch new management development programme. |
Quarter 1 | Assistant Director Human Resources and Organisational Development | Assistant Chief Executives | Cabinet Member for Corporate Services, Community Safety and Finance |
6.3 |
Deliver the Employee Opinion survey for 2023. |
Quarter 3 | Assistant Director Human Resources and Organisational Development | Assistant Chief Executives | Cabinet Member for Corporate Services, Community Safety and Finance |
6.4 | Undertake targeted events and campaigns to engage with residents to remove barriers to recruitment and ensure employment opportunities are maximised. | Quarter 3 | Assistant Director Human Resources and Organisational Development | Assistant Chief Executives | Cabinet Member for Corporate Services, Community Safety and Finance |
Outcome: Sound financial management and governance arrangements
Ref | Activity |
Timescales for completion |
Lead officer | Lead directorate | Lead Cabinet Member |
---|---|---|---|---|---|
6.5 |
LGA Corporate Peer Challenge to review the capacity, governance, leadership, and finances to deliver on the Council’s ambition. |
Quarter 2 | Head of Policy, Performance and Intelligence | Assistant Chief Executives | Leader |
6.6 |
Gain an unqualified audit opinion on the Council’s Statement of Accounts and a positive Value for Money assessment outcome. |
Quarter 4 | Assistant Director Financial Services | Finance and Customer Services | Cabinet Member for Corporate Services, Community Safety and Finance |
Outcome: Effective leadership, working with our partners to achieve better outcomes across the whole borough
Ref | Activity |
Timescales for completion |
Lead officer | Lead directorate | Lead Cabinet Member |
---|---|---|---|---|---|
6.7 |
Facilitate quarterly Strategic Partnership Group meetings and undertake two stakeholder events to promote collaborative working across agencies and progress the Rotherham Together Plan. |
Ongoing – Quarter 4 |
Head of Policy, Performance and Intelligence | Assistant Chief Executives | Leader |
6.8 | Refresh the member development process using the member development survey and member personal development plans. | Quarter 3 | Head of Democratic Services | Assistant Chief Executives | Deputy Leader and Cabinet Member for Neighbourhood working. |