Reporting a Council Housing repair
If you need help reporting a repair online
Watch the demonstration video below:
Or read the My Repairs user guide:
Need help registering or signing into Housing Online?
Find out how to create an account and access Housing Online using our Create an Account demonstration videos below:
Boiler replacements
Scarbrooks have been instructed to call tenants who qualify for boiler replacements. They will call on the following number 01302 882297, where possible you should deal with them directly and be assured these calls are genuine.
Timescales for repairs
Appointable repairs include work to windows and doors, floorboards, leaking guttering and faulty lights. Routine repairs can take up to 28 days but will be completed as soon as possible.
For appointable repairs, we offer the following appointment slots:
- All Day Appointment – 8am to 8pm
- Morning Appointment – 8am to midday
- Afternoon Appointment – midday to 4pm
- Evening Appointment – 4pm to 8pm
- School Run Appointment – 10am to 2pm
We can also offer appointments at weekends for certain trades.
