Types of repair categories
Standard repair categories
4-hour emergency repairs are repairs that require immediate and urgent action to prevent risk of damage to people or property.
Examples of emergency repairs include:
- a water leak affecting the electrics of a property
- a suspected gas leak in a property
- lost keys to a property
- board up and put more glass in windows and doors where the building is not secure
For non-urgent repairs when you report the repair you will be given an appointment within 28 days, at a time to suit you.
Examples of non-urgent repairs include:
- light not working
- dripping tap
- repair to roof tile (no leak)
Gas repair categories
Four-hour emergency repairs are repairs that require immediate and urgent action to prevent risk of damage to people or property.
Examples include:
- suspected gas leak
- serious leak to boiler
24-hour (end of next day) repairs are urgent jobs where there is no immediate danger to life and property.
Examples include:
- no heating or hot water
Appointed repairs within 28 calendar days are non-urgent jobs, for example replacing a leaking radiator after the leak has been made safe.
Examples include:
- leak to radiator
- noise to boiler
- radiator not getting warm
