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  1. Home
  2. Housing
  3. Improvements and repairs
  4. Council Housing Repairs

Council Housing Repairs

In this section

  1. Reporting a Council Housing repair
  2. Repairs that are your own responsibility
  3. Housing dis-repair claims
  4. Health and safety in Council Homes
  5. Report an emergency repair
  6. Our repairs visit obligations
  7. Decoration Allowance
  8. You are here: Types of repair categories
  9. Condensation, Damp and Mould
  10. Damp and mould repair survey

Types of repair categories

Standard repair categories

4-hour emergency repairs are repairs that require immediate and urgent action to prevent risk of damage to people or property.

Examples of emergency repairs include:

  • a water leak affecting the electrics of a property
  • a suspected gas leak in a property
  • lost keys to a property
  • board up and put more glass in windows and doors where the building is not secure

For non-urgent repairs when you report the repair you will be given an appointment within 28 days, at a time to suit you.

Examples of non-urgent repairs include:

  • light not working
  • dripping tap
  • repair to roof tile (no leak)

Gas repair categories

Four-hour emergency repairs are repairs that require immediate and urgent action to prevent risk of damage to people or property.

Examples include:

  • suspected gas leak
  • serious leak to boiler

24-hour (end of next day) repairs are urgent jobs where there is no immediate danger to life and property.

Examples include:

  • no heating or hot water

Appointed repairs within 28 calendar days are non-urgent jobs, for example replacing a leaking radiator after the leak has been made safe.

Examples include:

  • leak to radiator
  • noise to boiler
  • radiator not getting warm
  • Previous page: Decoration Allowance
  • Next page: Condensation, Damp and Mould

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