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  1. Home
  2. Housing
  3. Estate Services in your neighbourhood

Estate Services in your neighbourhood

In this section

  1. Standards of Service
  2. You are here: Estate services available in your neighbourhood
  3. What we will do and when we will do it
  4. What we will carry out on a seasonal basis
  5. We will deal with reports within an appropriate timescale
  6. How we will monitor the standards
  7. Contact estate services or report a problem
  8. Make a compliment or complaint

Estate services available in your neighbourhood

The Housing Property Service (Repairs and Maintenance)

Responsible for the management, repair, and maintenance of internal communal areas, including fire safety measures, the physical fabric and interior decoration. In addition, the maintenance and repair of external areas such as unadopted footpaths (these are paths belonging to the landowner: Housing), clothes drying areas, sheds/outbuildings, bin stores, boundary fencing and gates etc.

Hammer and wrench

The Council’s Facilities Services (Cleaning Team)

Undertakes weekly cleaning to internal communal areas and entrances, in addition to an annual deep clean. This only applies to apartment blocks with enclosed communal areas and neighbourhood centres.

Bucket of cleaning products

The Council’s Environmental Services (Gardening Work)

Undertakes scheduled maintenance to communal grassed areas, shrub beds and hedges, which form the designated amenity space to apartment blocks, bungalow complexes and within the wider estate environment.

Lawnmower 2

The Council’s Trees and Woodlands Service

Maintains any trees situated in communal grounds of Council apartment blocks, on Council Housing estates and Council land more generally. The Tree Service also advice Housing on Tree Issues in Council home gardens.

Tree in park

The Councils Green Spaces Service (Play Areas)

Carry out monthly inspections and an annual inspection by way of a report on housing play areas. These are play areas located on housing land, provided by the housing service.

Estate caretakers

  • Equans
  • Mears

Carry out works including litter picking, removal of fly tipping, removal of graffiti, removal of moss, self-sets, weeds, and shrubs from communal unadopted footpaths (these are paths belonging to the landowner: Housing) and winter weather gritting.

Caretakers
  • Previous page: Standards of Service
  • Next page: What we will do and when we will do it

Downloads

  • Empty Homes Plan
  • Housing Services: User Guides

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