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  1. Home
  2. Housing
  3. Estate Services in your neighbourhood

Estate Services in your neighbourhood

In this section

  1. Standards of Service
  2. Estate services available in your neighbourhood
  3. What we will do and when we will do it
  4. What we will carry out on a seasonal basis
  5. We will deal with reports within an appropriate timescale
  6. You are here: How we will monitor the standards
  7. Contact estate services or report a problem
  8. Make a compliment or complaint

How we will monitor the standards

To ensure the standards of services we provide continue to meet your needs we will:

  • Hold regular meetings with our partners to discuss issues.
  • Carry out regular quality check inspections to ensure that standards are met.
  • Encourage feedback and involvement from tenants and residents.
  • Deal with all reports and ensure customers are provided with an initial response within a 10 working days.
  • Constantly review the service and identify opportunities for improvement.

Estates service charter 6Estates service charterEstates service charter 8Estates service charter 9

  • Previous page: We will deal with reports within an appropriate timescale
  • Next page: Contact estate services or report a problem

Downloads

  • Empty Homes Plan
  • Housing Services: User Guides

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