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  1. Home
  2. Housing
  3. Estate Services in your neighbourhood

Estate Services in your neighbourhood

In this section

  1. Standards of Service
  2. Estate services available in your neighbourhood
  3. You are here: What we will do and when we will do it
  4. What we will carry out on a seasonal basis
  5. We will deal with reports within an appropriate timescale
  6. How we will monitor the standards
  7. Contact estate services or report a problem
  8. Make a compliment or complaint

What we will do and when we will do it

We will carry out a regular estate maintenance programme to ensure that the area where you live is well maintained

Each week we will:

  • Ensure that bin chutes are clear from blockages and rotate communal bins for collection.
  • Sweep bin stores and remove overspill waste.
  • Sweep and mop the floors within enclosed shared entrances, staircases, and landings.
  • Dust and wipe window ledges, doors, handrails and skirting boards within enclosed shared entrances, staircases, and landings
  • Clean communal doors and screens
  • Remove or carry out work to trees identified as dangerous (1 to 10 working days).
Council workers clearing litter

Each month we will:

  • Remove litter.
  • Remove fly-tipping.
  • Remove non offensive graffiti.
  • Ensure unadopted footpaths (these are paths belonging to the landowner: Housing) are swept and kept clear of rubbish.
  • Carry out an inspection of the area to identify issues such as repairs, abandoned vehicles, and anti-social behaviour.
  • Inspect housing owned play areas.

Estates service charter 2

Every two months we will:

  • Clean communal windows internally and externally.

Each year we will:

  • Carry out a deep clean of enclosed entrances, staircases and landings and bin stores using disinfectant and machines to remove ground in dirt.
  • Cary out a full inspection report on play areas.
  • Cut hedges (between August and February)

Every two years we will:

  • Carry out Shrub bed maintenance.

Estates service charter 3

  • Previous page: Estate services available in your neighbourhood
  • Next page: What we will carry out on a seasonal basis

Downloads

  • Empty Homes Plan
  • Housing Services: User Guides

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