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  1. Home
  2. Housing
  3. Estate Services in your neighbourhood

Estate Services in your neighbourhood

In this section

  1. Standards of Service
  2. Estate services available in your neighbourhood
  3. What we will do and when we will do it
  4. What we will carry out on a seasonal basis
  5. You are here: We will deal with reports within an appropriate timescale
  6. How we will monitor the standards
  7. Contact estate services or report a problem
  8. Make a compliment or complaint

We will deal with reports within an appropriate timescale

  • Health and safety issues including drug litter, fire hazards, excrement and offensive graffiti will be removed within 4 working hours of receiving your report (Monday to Friday)
  • Blocked bin chutes and non-offensive graffiti will be attended to within 24 hours of receiving your report (Monday to Friday)
  • Fly-tipping will be investigated and removed monthly as part of our ongoing maintenance programme of your estate, if deemed a hazard it will be removed within 4 working hours of receiving your report (Monday to Friday).
  • Other non- urgent reports will be picked up and dealt with as part of our ongoing maintenance programme of your estate.
  • Previous page: What we will carry out on a seasonal basis
  • Next page: How we will monitor the standards

Downloads

  • Empty Homes Plan
  • Housing Services: User Guides

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