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  1. Home
  2. Housing
  3. Council Housing Repairs

Council Housing Repairs

In this section

  1. You are here: Reporting a Council Housing repair
  2. Repairs that are your own responsibility
  3. Housing dis-repair claims
  4. Health and safety in Council Homes
  5. Report an emergency repair
  6. Our repairs visit obligations
  7. Decoration Allowance
  8. Types of repair categories
  9. Condensation, Damp and Mould
  10. Damp and mould repair survey

Reporting a Council Housing repair

We have recently introduced a new online service where you will be able to self-serve for a variety of housing related enquiries including reporting a Council housing repair.

To use the new service you will need to complete our registration process.

Register or sign in to Housing Online

When reporting repairs and making appointments, the webpage may go blank whilst the available appointment slots are loaded. This may take up to 60 seconds. Please do not exit the webpage.

For customers residing in flats who wish to report communal repairs, please select the Block address rather than the Dwelling address using the drop-down box provided.

Reporting a repair

Please seek permission before doing repairs or alterations to your home. If approved, you will receive written permission to proceed.

You can report repairs and book appointments for non-emergency issues online using the Housing Online self-service portal. If you cannot use the portal, call us at 01709 336009.

Boiler replacements

Scarbrooks have been instructed to call tenants who qualify for boiler replacements. They will call on the following number 01302 882297, where possible you should deal with them directly and be assured these calls are genuine

Timescales for repairs

Urgent repairs include a total loss of heating and hot water. We attend urgent repairs by 8pm on the day after you report your repair. For example, if you report an urgent repair to us on a Monday morning, an operative will attend either before 8pm on Monday or between 8am and 8pm on Tuesday.

Appointable repairs include work to windows and doors, floorboards, leaking guttering and faulty lights. Routine repairs can take up to 28 days but will be completed as soon as possible.

For appointable repairs, we offer the following appointment slots:

  • All Day Appointment – 8am to 8pm
  • Morning Appointment – 8am to midday
  • Afternoon Appointment – midday to 4pm
  • Evening Appointment – 4pm to 8pm
  • School Run Appointment – 10am to 2pm

We can also offer appointments at weekends for certain trades.

  • Next page: Repairs that are your own responsibility

Downloads

  • Empty Homes Plan
  • Housing Services: User Guides

DIY Repair Videos

Many of us experience small repairs problems from time to time. We have produced a series of instructional videos providing you with simple tips on how to carry out minor DIY jobs in your home.

  • See DIY instructional videos

Our Lettable Standard

Find out how we ensure all council homes are safe, clean, and ready for new tenants with thorough safety checks, cleanliness, and maintenance.

  • View our lettable standards

Further information for Tenants

  • Download the Repairs and Maintenance Policy
  • Download the Gas and Carbon Monoxide Safety Policy
  • Download the Electrical Safety Policy
  • Download the House and Fire Safety Policy
  • Download the Damp, Mould and Condensation Policy

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