Reporting a Council Housing Repair
Our aim is to respond to any repair to your home as quickly and as safely as possible and we are currently following all Government guidelines to ensure this happens. This does mean that it may take longer for us to carry out a repair.
Our operatives will ask screening questions prior to or during their visit to your home to ensure their safety and yours; however if you or any other member of your household are currently experiencing any Covid-19 symptoms we ask that you do not request a repair at this time.
In addition, we also request that should you develop any symptoms after booking and whilst waiting for your appointment to take place, that you contact us straightaway to rearrange.
Please also be aware that we will have the right to postpone a repair should there be any identified and significant risk to our operatives or to yourself.
If there is a risk to your health and safety the repair will be allocated a 4 hour timescale
Loss of heating, hot water and boiler leaks will be allocated an end of next day timescale
Call 01709 336009